Donegal Insurance Expands Guidewire Relationship with BillingCenter Selection

Having successfully implemented Guidewire ClaimCenter in 2007, Donegal sees BillingCenter as a highly configurable system that will serve as a more intuitive platform for improving agent and customer experience.

(The Poisoned Glen, County Donegal, Ireland. Photo credit: Andreas F. Borchert.)

Donegal Insurance Group has selected Guidewire Software’s (Foster City, Calif.) BillingCenter as the Marietta, Pa.-based regional P&C carrier’s new billing platform. The decision was influenced by Donegal’s successful implementation of Guidewire ClaimCenter in 2007.

Sanjay Pandey, CIO, Donegal Insurance Group.

Sanjay Pandey, CIO, Donegal Insurance Group.

“One of the key drivers that led us to BillingCenter was our experience with the Guidewire team and ClaimCenter over the past several years,” Sanjay Pandey, Donegal’s senior VP and CIO elaborates. “We have been continually impressed with Guidewire’s technology and architecture and are excited about the vision Guidewire has for its products.”

Among the benefits of BillingCenter to Donegal will be the improvement of agent and policyholder experience, according to a Guidewire statement. From the perspective of external users, the application will enable the carrier to provider faster response times and greater flexibility to customers. From an internal perspective, BillingCenter gives Donegal a more intuitive platform with which to improve the agent and policyholder experience according to the vendor.

“A Modern, configurable application such as BillingCenter makes it easier for policyholders and agents to work together and for us to provide the best possible experience to our customers,” adds Pandey.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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