DocuSign, Xerox Partner on Integrated Digital Transactional Management Solution

The combined offering features DocuSign’s e-signature solution integrated with Xerox’s Transaction Content Manager to create an end-to-end digital transaction process.

Electronic signature is the critical enabler of paperless transaction processing, so it is a logical step to combine the technology within broader digital transactional process. DocuSign and Xerox have taken this step with the launch of a combined Digital Transaction Management (DTM) platform for businesses in need of back-end document processing with e-signature.

Craig Weber, Celent.

Craig Weber, Celent.

“E-signatures are a classic “final mile “issue for all types of digital processes, analogous to getting telephone service delivered into individual homes,” comments Craig Weber, CEO of research and advisory firm Celent. “Any sort of automation or conversion of traditional paper processes to digital processes is incomplete and perhaps even of limited value without the ability to consummate the transaction with an e-signature.”

The DocuSign/Xerox offering combines DocuSign’s e-signature solution with with Xerox’s Transaction Content Manager (XTCM) to create an end-to-end digital transaction process.

“We predict that by the end of the decade every successful company will be fully digital,” comments Keith Krach, chairman and CEO, DocuSign. “As such, companies will increasingly require secure solutions to process transactions completely digitally.”

According to a DocuSign statement, the DTM platform will deliver customers the following benefits:

  • Faster, More Cost-Effective Transactions: DocuSign eliminates the time and costs of printing, faxing, scanning, and overnighting documents, as well as manual data entry and associated errors when processes revert to analog.
  • Improved Compliance with Less Risk: DocuSign offers a complete, legally binding audit trail that helps organizations of all sizes, industries and geographies ensure processes are followed to improve compliance and minimize risk.
  • More Satisfied and Loyal Customers: Customers appreciate the convenience of DocuSign to complete business anytime, anywhere, on any device.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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