DirectAsia Deploys Sapiens’ Digital Core Upgrade

The new version includes significant enhancements to the underwriting workbench, digital claims process, payment slip management and enhanced digital API library.

(Image credit: Jason Goh.)

DirectAsia (Singapore), digital automobile and travel insurer serving Singapore and Thailand, has gone live with an upgrade of Sapiens’ (Holon, Israel) Digital Core. The wholly owned subsidiary of Hiscox (Hamilton, Bermuda) has been live on Sapiens IDITSuite in Singapore since 2009 and in Thailand since 2012.

The integration of Sapiens IDITSuite’s newest features empowers DirectAsia to align with the latest, market-leading digital trends, according to a vendor statement. The new version includes significant enhancements to the underwriting workbench, digital claims process, payment slip management and enhanced digital API library, which enable integration with external systems with ease, Sapiens reports. This also supports DirectAsia’s cloud strategy, as the new version is another step in the journey to a cloud environment.

“Throughout our partnership, Sapiens constantly raised the bar with continuous investment in their products and ongoing value delivered,” comments Narasimhan Parthasarathy, CIO, DirectAsia. “Throughout the project and during the integration, DirectAsia entrusted Sapiens’ vast industry expertise and capabilities. Sapiens ensured that all our specific needs were delivered, while providing a seamless transition, all of which had a purely positive impact on our business goals. We look forward to developing our partnership with Sapiens even further.”

Roni Al-Dor, President and CEO, Sapiens.

Sapiens describes the IDITSuite for Property & Casualty as a component-based, standalone software solution composed of policy, billing and claims solutions. IDITSuite supports end-to-end core operations and processes for the non-life (general) insurance from inception to renewal and claims, according to the vendor. As a pre-integrated, fully digital suite, the solution offers customer and agent portals, business intelligence, as well as a suite of tools for testing new lines of business, products and services. IDITSuite is fully cloud-enabled, Sapiens says.

Long-Term Trust

“We are delighted by the ongoing, long-term trust from DirectAsia. We are honored to be a partner in DirectAsia’s journey as they expand their leading position in today’s dynamic marketplace,” comments Roni Al-Dor, president and CEO, Sapiens. “Sapiens’ enhanced suite of solutions maximizes our collaboration and will support Direct Asia’s immediate and future needs. We are pleased to foster our partnership with Direct Asia and to demonstrate our strong commitment to the APAC region.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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