Dentists’ Provident Selects Sapiens to Accelerate Digital Transformation

Sapiens DigitalSuite will refresh Dentists’ Provident digital customer and agent portals, and integrate with Sapiens CoreSuite.

(Image search: Dentists’ Provident homepage.)

Dentists’ Provident (London), a mutual organization and provider of income protection insurance to dentists in the U.K. and Ireland, has decided to implement Sapiens’ (Holon, Israel) DigitalSuite platform. The program will refresh Dentists’ Provident’s digital customer and agent portals and will accelerate its digital transformation. DigitalSuite provides a seamless integration to their underlying core policy administration platform, according to a vendor statement.

Matt Payne, CIO, Dentists’ Provident.

A Sapiens client since 2016, Dentists’ Provident turned to the vendor for help with a third-party administration platform, after its legacy platform failed to meet its needs and required a costly upgrade, the vendor statement relates. Dentists’ Provident deployed Sapiens CoreSuite for Life & Pension as well as Sapiens CustomerConnect for Life & Pension to provide members and customers with an enhanced digital experience. The mutual insurer’s latest upgrade will further accelerate its digital transformation and enable them to realize significant business benefits, Sapiens says.

“Upgrading to the new Sapiens DigitalSuite technology enables us to have a more natural, streamlined compatibility with Sapiens CoreSuite for Life & Pension,” comments Matt Payne, CIO, Dentists’ Provident. “It provides us the platform to ensure that we best serve our members and provide the best user experience. Sapiens’ digital capabilities and roadmap enable us to meet our business goals and ensure we are prepared for the future. Sapiens’ innovative ecosystem provides us with the technology refresh to grow our business, enhance existing services and add new ones.”

Accelerating Market Position, User Experience

Roni Al-Dor, President and CEO, Sapiens.

“We are delighted to further strengthen our collaboration with Dentists’ Provident and to accelerate the organization’s market position and online user experience for members and intermediaries,” comments Roni Al-Dor, president and CEO, Sapiens. “We are pleased to partner with Dentists’ Provident on this endeavor that will enable them to achieve significant competitive advantage and leverage the strong proven capabilities of Sapiens, in integrating our core offerings with our new flexible digital enhancements, in a cost-efficient manner.”

Sapiens describes its DigitalSuite as a flexible, component-based platform that allows insurers to simply achieve their goals and tailor their digital solutions to their needs, no matter where they are in their digital transformation process.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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