DELA Undertakes Digital Transformation with Charles Taylor InsureTech

The insurer will use the INSIS policy administration system as the foundation for its digital transformation program as part of the 10-year engagement.

(Image source: DELA homepage.)

DELA cooperative, a funeral, savings and life insurer based in Eindhoven, Netherlands, has engaged Charles Taylor InsureTech (London) to guide its transformation to a “digital-first” technology platform to strengthen personal customer service and achieve greater product speed to market. DELA has agreed a long-term, 10-year partnership agreement with Charles Taylor InsureTech to continuously develop its digital program.

The transformation will be delivered in close partnership with Charles Taylor InsureTech using cloud-based technology and digital solutions to deliver enhanced customer-focused outcomes, according to a vendor statement.  The initiative aims to deliver greater scalability, better customer insights and free-up time for DELA to focus on customer expectations and service excellence

DELA’s new platform will use Charles Taylor InsureTech’s INSIS policy administration system as the foundation for the insurer’s digital transformation program. It will use the Oracle Cloud for consistent performance and user access, the vendor says.

True Partner

Jason Sahota, CEO, Charles Taylor InsureTech.

“Charles Taylor InsureTech is a true partner,” comments Edzo Doeve, CEO, DELA.  “They have taken the time to understand our needs and ambitions, challenge our thinking and work in collaboration to develop a solution that meets our needs now and in the future.  We are very excited about the opportunities that this will open up for our business.”

“We are delighted to have agreed contracts with DELA for this significant project of transformation,” comments Jason Sahota, CEO, Charles Taylor InsureTech. “Implementing INSIS as the foundation of their digital strategy is the start of a journey which will help DELA maintain their status as the leading provider in their chosen market place.

“By moving its core systems to the cloud DELA will be able to provide relevant and timely access for their clients ensuring enhanced user experiences in order to exceed their expectations for excellence and personal service something which is at the core of DELA’s charter,” Sahota adds. “The platform will give the insight, flexibility and adaptability to compete effectively in today’s insurance market, where tech-focused challengers are changing the landscape day-by-day.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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