Dearborn National Gains Claims Efficiencies with FINEOS Version 8

The life insurer carried out a benefit realization analysis to ensure that the company leveraged the latest features and functionality available in FINEOS Version 8 and maximized its ROI through the upgrade.

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Dearborn National (DN, Downers Grove, Ill.), a provider of life insurance and financial products, has completed a major upgrade of FINEOS Claims. Dearborn National has been a customer of FINEOS since 2009 and manages its Group Life and Waiver claims on the FINEOS platform. DN has been a customer of Dublin-based FINEOS since 2009 and manages its Group Life and Waiver claims on the FINEOS platform.

Michael Witwer, COO, Dearborn National.

Michael Witwer, COO, Dearborn National.

“I’d like to congratulate both teams on a job well done,” comments Michael Witwer, COO, Dearborn National, on the completed upgrade project. “We are excited by the benefits our operations will gain from this new version of the product.”

FINEOS reports that DN carried out a benefit realization analysis to ensure that the company leveraged the latest features and functionality available in FINEOS Version 8 and maximized its return on investment. By taking advantage of the latest business content and product functionality in FINEOS Version 8, DN can now support more efficient claims processing through the use of the new UI and access to additional FINEOS components on the platform, the vendor asserts. In particular, DN can leverage the FINEOS Digital Platform for Analytics, Business Analyser, Web Self Service and Mobile.

“A project like this requires commitment and engaged sponsorship on both sides,” comments Michael Kelly, CEO, FINEOS. “By moving to the latest version of FINEOS Claims, Dearborn is positioned to take on further upgrades from FINEOS and to stay current with the latest business content and product functionality. Moving to Version 8 also positions Dearborn to take advantage of our FINEOS Claims FastTrack offering in the future.”

Dearborn National offers a broad selection of insurance and financial products covering diverse markets, including Employer Paid and Voluntary Group Benefits and an array of Enhanced Product Services. Combined, the company has $91.7 billion of life insurance in force, $2.0 billion in assets, and reported $506 million in annual revenue.

FINEOS Claims FastTrack Helps Insurers Realize Benefits Quickly

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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