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Cytora (London) has launched Cytora Autopilot, a new agentic AI capability designed to automate underwriting and claims workflows across its digital risk processing platform.

Autopilot is intended to allow insurers to run risk workflows from submission through decision with minimal manual intervention. The system aggregates and interprets data from emails, documents, calls and other sources, linking information that may arrive at different times to create a consolidated view of each risk.

According to Cytora, the platform enables underwriting and claims teams to shift from manually coordinating submissions and follow-ups to supervising automated workflows that execute as new data becomes available.

“Autopilot marks a breakthrough in the evolution of risk digitization,” says Richard Hartley, CEO, Cytora. “The industry has reached the limits of static digitization. We’ve seen enormous progress turning submissions into structured data, but workflows themselves have remained largely manual. Autopilot changes this dynamic by enabling workflows that understand context dynamically, respond to new information and execute autonomously as the full picture of a risk evolves.”

He adds that the system is designed to help insurers improve operational efficiency while strengthening the consistency and quality of underwriting and claims decisions.

Cytora says the platform delivers several capabilities intended to support automated risk processing, including:

• Agentic workflow orchestration, enabling processes such as submission-to-quote and claim-to-adjudication to progress automatically as new information becomes available.
• Persistent workflow context across communications, connecting data from emails, documents, calls and submissions to maintain a continuous view of the risk.
• Cross-portfolio risk visibility, aggregating information across policies, submissions and internal systems to provide a broader view of client exposures across lines of business.
• Explainable agentic reasoning, providing auditable records of workflow decisions and reasoning to support governance and transparency.
• Improved decision quality, expanding the breadth of information available to underwriting and claims teams.
• Accelerated service and turnaround times, enabling insurers to respond to brokers more quickly by reducing manual workflow coordination.

The platform is designed to allow brokers and agencies to continue submitting risks through existing channels such as email, phone and document uploads, while automatically linking and interpreting the information within the workflow.

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