Customer Experience Drives The General’s Capgemini/Guidewire Claims System Choice

The Nashville-based specialty auto insurer has selected Capgemini’s subscription-based cloud service of Guidewire capabilities in order to enhance and streamline claims processing for better customer service.

As part of a technology transformation effort aimed at improving customer experience, The General, a Nashville-based non-standard auto insurer, has selected Capgemini’s Insurance Connect to support its claims processes. Insurance Connect is a subscription-based cloud service offering of Guidewire’s Insurance Suite.

According to the terms of a multi-year contract, Capgemini will provide The General with what the vendor characterizes as a flexible, scalable claims platform to meet the carrier’s needs to enhance and streamline claims processing for better customer servicing.

Kent Fourman, CIO, The General.

Kent Fourman, CIO, The General.

“Our first priority at the General is our customers satisfaction,” comments Kent Fourman, CIO, The General. “So we are transforming our legacy systems with innovative, enhanced and streamlined claims, billing and policy services that will grow with our business in the future.”

Capgemini’s Guidewire-based Insure Connect offering aims at insurers who may not have the resources necessary to build the necessary infrastructure and maintain market-leading core systems that support top-tier customer service, suggests John Mullen, VP, insurance, Capgemini Financial Services (New York). “For mid- to-small sized carriers, the high costs and complexity of legacy migration have made transformational capabilities difficult to acquire,” he says. “Insurance Connect changes that game: with a very short ramp-up time, Insurance Connect provides a secure, private cloud environment at a very affordable cost, giving carriers a world-class platform leveraging Guidewire capabilities.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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