(Image source: Cloverleaf Analytics.)
Citizens United Reciprocal Exchange Auto Insurance (CURE; Princeton, N.J.) has deployed on Cloverleaf Analytics (Austin, Texas) across its entire claims process for the carrier’s personal auto line of business which serves drivers in Michigan, New Jersey, and Pennsylvania.
In 2021, CURE began migrating from a legacy platform to coincide with the launch of their Michigan market expansion, according to a Cloverleaf statement. The access to data and key performance insights, even when migrating to a modern claims and policy processing platform, still fell short of the insurer’s requirements, the statement says. Claims operational results reporting was only available on a monthly basis and dependent on manual queries from a business analyst. The vendor says this limitation meant the carrier wasn’t in an optimal position for awareness and action enabled by real-time operational insights that are critical for agile decision-making.
“Our search for a solution hinged upon our need to have customizable data reports across all business segments so we could view our operations from a micro and macro vantage point at any time,” comments Sean Albert, VP, Operations, CURE Auto. “Cloverleaf’s seamless Guidewire integration was a major driving factor in why we selected them over other vendors. With Cloverleaf, our entire company is more intelligent about claims from senior executives to entry-level employees so we can make better decisions, which has also made our organization more efficient.”
Comprehensive View of All Business Operations
Cloverleaf provides what it describes as a comprehensive view of all business operations including KPI monitoring to interactive dashboards. This, the vendor asserts, provides a new level of intelligence to CURE, which helps the insurer perform better claims risk assessment and fraud detection. This ensures consumers get the best possible result from their claims as efficiently as possible. Additionally, the insights help senior leadership identify new potential areas of growth, according to Cloverleaf.
“Thanks to Cloverleaf, our C-suite is empowered to more strategically guide our company to serve the insured better resulting in greater consumer satisfaction and increased revenue and profitability,” comments Douglas Benalan, CIO, CURE Auto. “The advanced forecasting, machine learning, and artificial intelligence that Cloverleaf provides makes us very excited about other areas of our business that can be transformed.”
As part of the implementation, the claims reports that Cloverleaf built for CURE that made the most impact were Workload & Reserve, and Closed Severity reports, according to the vendor. “Being able to understand our reserves and potential financial risk whenever we want is one of the many invaluable additions that Cloverleaf has brought to our claims operations,” comments Anthony Galianese, Director of Technical Claims & Agency Division, CURE Auto.
Commitment to Maximize Value of Insurance Data
“CURE is a trailblazer that should be recognized for its commitment to maximize the value of their insurance data to make a meaningful difference for the insured,” comments Michael Schwabrow, EVP, Sales & Marketing, Cloverleaf Analytics. “Technology has amazing promise when used strategically, and we are confident that the combination of AI, ML, NLP, and other solutions in our platform are the right mix insurers need to succeed in the coming years.”