“Our biggest competitor isn’t another carrier—it’s procrastination.”
Those aren’t words you hear from a life insurance leader very often, but Kevin Cummer and Nick Rohan from CUNA Mutual have been on a journey to break down barriers in their industry.
To focus on customer centricity, CUNA Mutual simplifies the process to obtain life insurance and leverages technology to better serve their customers. It sounds easy, but it hasn’t always been this way. Listen in as Kevin and Nick discuss how their teams have worked together to help build an innovative system to improve the customer experience.
This podcast is created in partnership with Equisoft. Don’t miss an episode! Subscribe today at https://www.equisoft.com/life-
Balancing the Human & the Machine to Improve CX with Protective’s COO
Penn Mutual: The Transformation of a 175-Year-Old ‘Data Science Company’
Forrester Analyst on What the Industry Future Holds & How to Prepare
Principal CIO on How a Strong IT Relationship Can Revolutionize Your Business
Northwestern Mutual’s Christian Mitchell: Agile Response to Customer Needs
Leveraging Tech and Data to Meet Digital Demands at Mutual of Omaha
The Big Bets MassMutual Has Made to Disrupt Life Insurance Distribution