CUNA Mutual TruStage: Innovating through Simplicity

To focus on customer centricity, CUNA Mutual simplifies the process to obtain life insurance and leverages technology to better serve their customers.

“Our biggest competitor isn’t another carrier—it’s procrastination.”

Those aren’t words you hear from a life insurance leader very often, but Kevin Cummer and Nick Rohan from CUNA Mutual have been on a journey to break down barriers in their industry.

To focus on customer centricity, CUNA Mutual simplifies the process to obtain life insurance and leverages technology to better serve their customers. It sounds easy, but it hasn’t always been this way. Listen in as Kevin and Nick discuss how their teams have worked together to help build an innovative system to improve the customer experience.

The Top 5 Digital Initiatives of Innovative Life Insurers

Balancing the Human & the Machine to Improve CX with Protective’s COO

Penn Mutual: The Transformation of a 175-Year-Old ‘Data Science Company’

Forrester Analyst on What the Industry Future Holds & How to Prepare

Principal CIO on How a Strong IT Relationship Can Revolutionize Your Business

Northwestern Mutual’s Christian Mitchell: Agile Response to Customer Needs

Why Data is the North Star at New York Life

Leveraging Tech and Data to Meet Digital Demands at Mutual of Omaha

The Big Bets MassMutual Has Made to Disrupt Life Insurance Distribution

How Customers Fuel Technology Transformation at Ameritas