(Image source: CSE homepage.)
CSE Insurance Group (CSE), a Walnut Creek, Calif. -based a provider of affordable property/casualty insurance for teachers and other educators, firefighters, law enforcement personnel, and other government and civil service employees, has selected the One Inc (Folsom, Calif.) Digital Payments Platform to expand the company’s payment capabilities and modernize the customer experience. A subsidiary of France-based global insurer, Covéa, CSE is upgrading its inbound and outbound payments platform as part of an enterprise initiative to innovate and enhance customer engagement.
“At CSE, we’re committed to providing exceptional service in every interaction we have with our customers, and that includes optimizing payments and communications with accessible, user-friendly technology,” comments Marcus Linden, president and CEO, CSE. “With the new digital payments platform, not only will we be able to modernize the customer experience for both premiums and claims payments, we’ll be able to expand the ways we engage our policyholders throughout the process.”
One Inc’s insurance-specific focus was an important consideration for CSE when selecting a payments partner, as was compatibility with the company’s core system, Guidewire InsuranceNow, according to a One Inc statement. CSE had initially sought an inbound payments provider, with plans to digitize the company’s outbound payments in the next fiscal year. However, the full-stack option offered by the One Inc Digital Payments Platform allowed CSE to implement both inbound and outbound payments solutions at one time, with one provider.
Consistent, Intuitive User Experience
“Our platform will enable CSE to provide a consistent, intuitive user experience across premiums and claims payments, with multiple opportunities for customer engagement,” comments Christopher W. Ewing, president and CEO of One Inc. “They will also be able to leverage the platform’s comprehensive reporting and reconciliation capabilities to streamline operations, which will help them reduce costs and save valuable time. We look forward to a long partnership with the CSE team, continuing to collaborate and innovate as we move ahead.”