CSAA Insurance Adopts Owlcam Video Tech to Acclerate Claims Process

Through Owlcam’s vFNOL feature, CSAA customers have the option to report and open an insurance claim directly from the Owlcam mobile application.

(Image source: Owlcam homepage.)

CSAA Insurance Group (Walnut Creek, Calif.), a AAA insurer, has adopted Owlcam’s (Palo Alto, Calif.) video security and safety service to improve the customer claims experience. CSAA is the first major U.S. property and casualty insurer to leverage Owlcam’s Video First Notice of Loss (vFNOL) feature, giving customers the option to report and open an insurance claim directly from the Owlcam mobile application, according to an Owlcam statement.

Andy Hodge, CEO, Owlcam.

Using Owlcam’s 4G LTE service, HD cameras and artificial intelligence (AI), CSAA’s customers can use Owlcam’s real-time video upload capabilities to easily report incidents such as crashes and break-ins to help expedite claims, according to the vendor statement. The vendor operates with a privacy-first approach, which gives the customer full control over whether to submit to CSAA Insurance Group—no data is shared without explicit consent.

“Owlcam has revolutionized automotive security with real-time video over 4G LTE. We see our video helping people every day,” comments Andy Hodge, CEO, Owlcam. “You can see hundreds of examples on our website. Helping those drivers plug straight into CSAA Insurance Group is just one way to make these sadly unavoidable events something that drivers can do something about.”

Cal Hankins, VP, claims, CSAA Insurance Group.

When a crash or break-in is detected in a car with an equipped Owlcam, a video clip is instantly sent to the driver’s phone, according to the vendor. Within the Owlcam App, customers can live-view footage captured by the camera to see what is happening in real time from anywhere. The video proof of a given incident can immediately be shared with insurance companies as well as police arriving on the scene.

Transforming how Members Manage their Risks

“CSAA Insurance Group is excited to partner with Owlcam to be able to offer an innovative new service that will provide value to AAA Members with a seamless customer experience in documenting and reporting a claim,” comments Cal Hankins, VP, claims, CSAA Insurance Group. “Video is a powerful tool in the claims process and we are proud to be able to integrate Owlcam’s technology to transform the way members manage their risks and deal with life’s uncertainties.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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