CSAA Implements Guidewire ClaimCenter to Support Customer-Centric Claims Service

The carrier has made ClaimCenter its single claims platform, decommissioning multiple legacy systems accumulated through acquisitions.

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CSAA Insurance Group (Walnut Creek, Calif.) has deployed Guidewire ClaimCenter to manage claims operations across all lines of business. The AAA carrier will use ClaimCenter to consolidate multiple claim systems, improve operational efficiency, and help to enable delivery of a simple, personal, proactive and customer-centric claims experience.

“The broad deployment of ClaimCenter is the culmination of many people’s contributions,” comments Joe Tonkovich, general manager and business program owner, Claims, CSAA Insurance Group. “This implementation provides an opportunity to further improve our claims technology services.”

Legacy Decommissioning

CSAA’s ClaimCenter initiative began in Oct. 2012 with a pilot deployment for glass claim handling. The design, development and implementation exercise required multiple internal and external integrations, according to Guidewire. The pilot and subsequent implementations also included conversion of both open and closed claims to enable the business to work solely on ClaimCenter, enabling the decommission of multiple legacy platforms accumulated through acquisitions. CSAA is now in production with ClaimCenter for all of its lines of business.

“We congratulate CSAA Insurance Group on their successful implementation of ClaimCenter,” comments Mike Polelle, chief customer officer, Guidewire. “We admire CSAA Insurance Group’s dedication to providing high levels of customer service and are honored that ClaimCenter contributes to further enhancing the quality of their insurance services.”


Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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