(Image credit: Brigachtal.)
Crawford Technologies, a Toronto-based provider of document solutions designed to streamline, improve and manage customer communications, has announced the release of Crawford Technologies’ Digital Transform Engine (DTE) version 4.9. The newest version of DTE, the foundation of the Crawford Technologies portfolio, is designed to provide organizations with solutions to improve their customers’ experiences and ensure compliance with privacy and accessibility regulations.
New capabilities in DTE 4.9 include the following, as described by the vendor:
- The ability to perform optical character recognition (OCR) on an automated production basis to convert entire documents to accessible formats such as accessible PDF, PDF/UA, HTML5, braille and large print. This can save valuable time when converting documents containing text within images;
- The ability to delete and remove personal protected information from document archives at a customer’s request while maintaining integrity of the original file, ensuring compliance with GDPR;
- Enhancements to PRO Designer’s Autosense capabilities for automated detection of headings, lists, URLs and email addresses to make it easier and faster to define rules for converting transactional documents to accessible communications; and
- Enhancements to the GO Mobile solution, which converts documents from print formats like PDF and AFP into responsive HTML for use with mobile devices.
DTE version 4.9 provides enhanced automation to further simplify the creation of accessible communications, helping enterprises achieve improved productivity and reducing the cost of compliance, according to Crawford Technologies.
“Organizations need to be confident they can comply with regulatory requirements to avoid costly fines, maintain brand reputation and, more importantly, prevent losing customers due to a negative customer experience,” comments Ernie Crawford, president and CEO of Crawford Technologies. “We are excited to release DTE 4.9 because it provides important capabilities to help organizations improve their customer experience.”