Crawford Technologies Partners with Zia Consulting to Enhance Clients’ ECM Systems

Addressing efficiency and compliance issues, the combined expertise of the companies will accelerate clients digital transformation initiatives.

(Image credit: Ag Ku.)

Crawford Technologies, a Toronto-based provider of document solutions designed to streamline, improve and manage customer communications, and Zia Consulting, Inc., a provider of enterprise content management (ECM) and intelligent document capture business solutions, have announced a partnership to provide expanded usability to clients’ existing ECM systems.

Ryan McVeigh, Managing Partner, Zia Consulting.

A Crawford Technologies statement characterizes the new partnership as addressing the challenges associated with an ever-increasing amount of content being generated, causing insurers to seek both ways of working effectively with new content, and also to accessing and storing content not currently in use. Compounding the challenges, according to the statement, is the fact that in many enterprises, content is stored in multiple platforms and repositories, requiring end users to access multiple systems to retrieve what they need.

Crawford Technologies says its CCM Gateway addresses the challenge of quickly and efficiently distributing bills, invoices and other customer-facing documents. Using its transformation, indexing and document classification techniques, organizations can now easily move from problematic legacy storage systems to a modern, cloud-based, natively web-enabled format for immediate distribution and integration with other applications, according to Crawford Technologies.

“We’re thrilled to have Crawford Technologies on board to make it possible for us to connect our existing partners to other commonly used interfaces like Alfresco,” comments Ryan McVeigh, managing partner, Zia Consulting. “Not only will this increase our offerings, but it also means we can create solutions that meet Section 508 and other accessibility standards.”

Ernie Crawford, President and CEO, Crawford Technologies.

Supporting Reasonable Access Requirements

Crawford Technologies notes that it helps companies meet their accessibility requirements to support reasonable accommodation and ensure legal compliance, and to provide all customers with the complete and accurate information to which they are entitled. For the blind, partially sighted, and for those with cognitive disabilities, the ability to access bills, statements and other transactional documents in the format that they request is a legal requirement and a way to ensure customer loyalty, according to the vendor.

“We look forward to working with Zia in implementing the client-facing efficiencies of our CCM Gateway solution,” comments Ernie Crawford, president and CEO, Crawford Technologies. “The combination of Zia and CrawfordTech’s specific expertise will allow organizations to accelerate their digital transformation initiatives by reducing or eliminating dependence on siloed legacy systems.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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