(McLean County Courthouse, Bloomington, Ill. Photo credit: Michael from Palatine.)
COUNTRY Financial, a Bloomington Illinois-based insurance and financial services provider, has selected Guidewire Software’s (Foster City, Calif.) ClaimCenter as its new claims management solution to replace its homegrown system. The company will implement the solution by line of business, beginning with Auto.
“Guidewire’s product maturity, market share and industry-proven track record of successful implementations were important factors in our decision-making process,” comments Steve Denault, EVP, Enterprise Customer Operations, COUNTRY Financial. “Our customers’ claims experience has always been extremely critical to our value proposition, resulting in high scores in J.D. Power’s annual claims satisfaction rankings. ClaimCenter gives us a modern software technology platform to continue delivering value to our claims organization and enriching the overall experience for our employees and customers.”
“With ClaimCenter, we have a solution that does the heavy lifting for our claims department employees, streamlining and automating time-consuming manual processes and freeing them to focus on serving our customers,” comments Brad Hildestad, CIO, COUNTRY Financial. “ClaimCenter gives us the crucial ability to implement technology changes and access previously unstructured and unusable claims data to reduce leakage and identify fraud quickly and easily.”
“We will also be able to take advantage of the accelerators available in the Guidewire Marketplace to work with InsurTechs currently influencing the claims market that are a part of the industry-leading Guidewire PartnerConnect partner ecosystem,” Hildestad adds.