(Image source: CoreLogic.)
CoreLogic (Irvine, Calif.), a provider of global property information, analytics, and data-enabled solutions, has announced the launch of CoreLogic Claims | Dispatch, an insurance solution that the vendor asserts revolutionizes the way carriers locate, schedule and track claims and restoration resources. Dispatch streamlines the process, ensuring that carriers can efficiently assign the right resources to each claim, according to a CoreLogic statement on the product launch.
CoreLogic characterizes Dispatch as a comprehensive solution to automate and optimize the management of claims and restoration resources, a critical aspect of insurance operations that has historically been a time-consuming and challenging task for carriers.
The vendor describes key benefits of Dispatch as follows:
Identify Resources: Dispatch leverages a powerful algorithm to match adjusters, vendors and contractors to specific jobs based on their skills, licensing, experience and location. This intelligent resource allocation ensures that the right expertise is assigned to each project, enhancing efficiency and reducing operational inefficiencies.
Track Capacity: Dispatch’s smart automated engine effectively monitors the schedules of field professionals and assigns tasks to those with the soonest availability and closest proximity to the job site. By maximizing the utilization of available resources, carriers can handle claims more promptly, resulting in improved customer satisfaction.
Batch Assignments: Dispatch introduces a cutting-edge bulk claims assignment capability, enabling carriers to save time and boost claims intake capacity. This feature streamlines the process of assigning multiple tasks to resources simultaneously, further optimizing claims management.
CMS Integration: Dispatch seamlessly integrates with any claims management system (CMS), providing carriers with a centralized platform to efficiently assign, schedule and track resources for claims tasks. The integration with a CMS enhances transparency and facilitates better communication among stakeholders involved in the claims process.
“Our goal with Dispatch is to provide carriers with a comprehensive and user-friendly tool that empowers them to optimize their claims and restoration processes,” comments Garret Gray, President, CoreLogic Insurance Solutions. “Carriers can focus more on delivering exceptional customer service and quick turnaround times, ultimately enhancing their operational efficiency and competitive edge. Dispatch is a testament to our commitment to innovation by delivering cutting-edge solutions that address the evolving needs of the insurance industry.”