In this episode of Life Accelerated, IIR talks with Santhosh Késhavan, CIO of Voya Financial. Santosh shares how the company is building the foundation for digital transformation through core system consolidation, migration to the cloud and modernized data management. These initiatives show how digital transformation is a continuum from back office to front, and they show how building a solid technology foundation speeds the creation of capabilities that give customers more power, for example with the MyVoyage mobile app and the Voya Pal chatbot, in the case of Voya.
Santhosh Keshavan, EVP, CIO, Voya Financial.
It was great fun talking with Santhosh about Voya’s transformation, not least because he seems to be having so much fun himself. There’s satisfaction not only in a job well done but in the doing of it with an effective team of executive peers and highly competent technology professionals
Santosh’s account also shows that important lessons are to be learned and applied. For example, when it comes to cloud, it’s easier to make the case to senior leadership today, but technology leaders must proceed with open eyes. Santosh cautions that technology leaders must understand what problems they’re trying to solve with the cloud, because blindly taking applications to the cloud can have unforeseen consequences.
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