CopperPoint Insurance Companies Adopts Guidewire Cloud

The insurer migrated InsuranceSuite and the Guidewire CustomerEngage and Guidewire ProducerEngage digital applications simultaneously from a self-managed environment to Guidewire Cloud for its Southwest and California regions.

(Image source: CopperPoint promotional video.)

CopperPoint Insurance Companies (Phoenix), a western-based super regional commercial insurance company, and Guidewire (San Mateo, Calif.) have announced that CopperPoint implemented Guidewire InsuranceSuite on Guidewire Cloud to power its core business, simplify its IT operations, adapt quickly to changing market demands, and deliver more value to its agents, brokers, and policyholders. The insurer, which has been a Guidewire customer since 2012, migrated InsuranceSuite and the Guidewire CustomerEngage and Guidewire ProducerEngage digital applications simultaneously from a self-managed environment to Guidewire Cloud for its Southwest and California regions. Guidewire PartnerConnect Consulting Global Premier member PwC (London) led the implementation project.

Marc Schmittlein, President and CEO, CopperPoint.

“We decided that the time was right to migrate to Guidewire Cloud now to help expedite the integration of a recent acquisition into the CopperPoint technology infrastructure,” comments Marc Schmittlein, President and CEO, CopperPoint. “While the scope of the migration project was ambitious for us, the partnership with Guidewire and PwC led to a successful outcome and we look forward to harnessing the capabilities of Guidewire Cloud for our future growth.”

“Migrating to Guidewire Cloud has provided us with enhanced features and much better usability, such as seeing a 20 percent average increase in utilization of the ACORD submission intake process on a year-over-year basis,” says Brad Lontz, SVP, CIO, CopperPoint. “It has also helped us rapidly build out additional lines of business through Advanced Product Designer and enabled us to quickly move to the Jutro versions of CustomerEngage and ProducerEngage. And we can now easily integrate the best-in-class insurtech solutions that are part of Guidewire Marketplace and the PartnerConnect ecosystem.”

Brad Lontz, SVP, CIO, CopperPoint.

“As businesses increasingly recognize the importance of cloud transformation for their growth, Guidewire Cloud remains the leading tool in enabling organizations of all sizes to embrace the benefits of cloud technology,” comments Imran Ilyas, Partner, PwC. “We are thrilled that CopperPoint entrusted us with implementing InsuranceSuite and the Guidewire Digital products on Guidewire Cloud and look forward to continuing to help CopperPoint drive their digital transformation and deliver exceptional results.”

Changing the Standard in Workers’ Comp and Commercial Property

Michael Mahoney, Head of Professional Services, Guidewire.

“CopperPoint has a 98-year history of specialized expertise and service excellence working to change the standard in workers’ compensation and commercial property and casualty insurance coverage,” comments Michael Mahoney, SVP and Head of Professional Services, Guidewire. “We congratulate the company on its successful cloud transformation with its InsuranceSuite migration to Guidewire Cloud. We are delighted that Guidewire will serve as the technology foundation for CopperPoint to continue making a difference by offering outstanding service in claims, loss control, and underwriting.”

CopperPoint also implemented SmartCOMM from Smart Communications (London) for customer communications management. Guidewire is a reseller of Smart Communications, a Guidewire PartnerConnect Solution member.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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