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COPIC Insurance (Denver), a medical professional liability carrier that insures over 14,000 physicians and over 190 medical facilities and hospitals in 12 states, has selected Sapiens (Holon, Israel) to enhance its underwriting processes by implementing Sapiens DigitalSuite.
The vendor describes Sapiens DigitalSuite as a flexible, cloud-native, component-based digital platform specifically designed for insurance. COPIC Insurance will use Sapiens’ AgentConnect, a component of Sapiens DigitalSuite that allows agents and staff to manage their pipeline, sell policies to their consumers and provide top-level customer service in real time. The solution integrates with Sapiens CoreSuite for Medical Professional Liability to provide COPIC a unified, omni-channel experience and frictionless services, according to a vendor statement.
COPIC’s goal in implementing Sapiens’ digital solution is to enhance the customer experience, while maintaining disciplined underwriting integrity, according to the vendor. Sapiens DigitalSuite will enhance COPIC’s current manual quote/indication/bind processes so the carrier can provide customers an efficient path to apply for medical professional liability insurance coverage with COPIC the Sapiens statement says.
“We are expanding our relationship with Sapiens to modernize our underwriting processes for an improved customer experience,” comments Tom Koenig, VP, IT, COPIC Insurance. “This will greatly reduce the amount of time our underwriters and staff spend manually recording and reporting indications and quotes. With the automation and acceleration of policy creation and committal, we can enable our customers to attain policies as quickly and effortlessly as possible.”
Reinventing Customer Journey Standards
“We are delighted to extend our relationship with COPIC and empower them to harness digital disruption and use new cloud technologies to their benefit,” says Jamie Yoder, President and General Manager, Sapiens North America. “Sapiens digital solutions enables COPIC to reinvent customer journey standards and create a streamlined, effortless, consumer-focused process. It’s very gratifying to accompany COPIC on this journey and help them increase their competitive edge in today’s evolving market.”
The vendor characterizes Sapiens CoreSuite for Medical Professional Liability as the only solution on the market today developed specifically for the complexity of the medical professional liability market’s processing needs. Sapiens end-to-end, core insurance solution supports individuals, groups, hospitals and institutional businesses through the entire policy lifecycle, from policy quoting to claim resolution. Sapiens DigitalSuite is a flexible, component-based platform that allows insurers to simply achieve their goals and tailor their digital solutions to their needs, no matter where they are in their digital transformation process.