(Castel Sant’Angelo in Rome, home of ConTe.it. Photo by Thomas Wolfe.)
Auto insurer ConTe.it (Rome), an Italian subsidiary of Admiral Group, has selected Guidewire products for its technology platform. The insurer has licensed Guidewire PolicyCenter and BillingCenter, as well as Guidewire Rating Management and Guidewire Client Data Management, for underwriting, policy administration, billing, rating and client data management. The insurer will deploy the systems across new policies and will aid customer support staff in relation to those policies, according to a vendor statement.
“As a first mover in direct online insurance for the Italian market since 2008, our aim is to continue to develop innovative products for our customers,” comments Paolo De Totero, program manager and business leader of the project, ConTe.it. “Our choice of Guidewire will allow us to ensure a flexible product development process and speed to market now, and into the future with, of course, a focus on telematics. This is an important feature already in the Italian market, where more than 15 percent of policies are telematics based.”
Among the benefits ConTe.it expects from the implementation, according to Guidewire, are the ability to:
- Extend more effective customer service;
- Offer enhanced customer choice with adaptable insurance products;
- Operate a full-feature billing system, making accounting operations easier and leaner; and
- Manage new and changing payment methods, in line with the market demand.
“We want the very best platform to assist us in responding faster and more efficiently to the varied and complex needs of our customers,” comments Giuseppe Terzano, IT project management officer, ConTe.it. “PolicyCenter offers very valuable out-of-the-box features that will support us in this service. Moreover, and together with BillingCenter, it will help us in evaluating and deciding upon new business strategies.”