Concord Group Improves Performance with Accenture Duck Creek Upgrade

The carrier will use the technology advancements to pursue new revenue opportunities and help reduce product development costs in addition to improving the services it provides to customers and independent agents.

Anthony R. O’Donnell //

(New Hampshire State House in Concord, home of Concord Group Insurance. Source: State-Capitals.org.)

Concord Group Insurance has upgraded its Accenture Duck Creek (Bolivar, Mo.) policy software to optimize its four personal lines of business, automobile, mass automobile, dwelling fire and homeowners. The Concord, N.H.-based carrier will use the technology advancements to pursue new revenue opportunities and help reduce product development costs in addition to improving the services it provides to customers and independent agents throughout Maine, Massachusetts, New Hampshire and Vermont.

“We’ve been using the Duck Creek policy software for years and the latest capabilities made it very compelling to upgrade to help us grow our business,” comments Michael P. Capozza, VP, IT, Concord Group Insurance. “With the newest version of Duck Creek software in place, we’ll gain operational efficiencies and see improved response times that will help us better serve our customers and independent agents, now and in the future.”

The software upgrade was completed by an integrated team consisting of Concord Group’s IT staff, Accenture Duck Creek insurance experts, and technicians from Accenture Duck Creek delivery partner Syntel (Troy, Mich.), who will also assist Concord’s in-house team with ongoing system maintenance, according to an Accenture statement.

Pricing Accuracy

The Concord Group will also benefit from technical and feature upgrades to the industry-leading Accenture Duck Creek Rating engine and Accenture Duck Creek Templates included in the comprehensive policy software, according to the vendor. The updated system supports pricing accuracy and enables regulatory compliance through the pre-configured bureau-based content within the 10,000 ISO/NCCI policy forms, the Accenture source says.

“Any software upgrade poses challenges, but with the right team, business disruption can be managed to minimize risk and cost,” comments Michael A. Jackowski, global managing director, Accenture Duck Creek. “We’re so pleased to have worked with the Concord Group and Syntel teams on this successful policy upgrade implementation that will help streamline administration processes, increase flexibility in product management and add value to the business and their customers.”

Anthony O'Donnell

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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