Cognizant Launches AI Insurance Claims Platform

The vendor’s Property Insights solution uses machine learning to reduce adjustment costs and expedite payment for damage caused by hurricanes and other catastrophes.

(Image source: Cognizant website.)

Cognizant (Teaneck, N.J.) has unveiled a new artificial intelligence-powered software platform that the vendor says gives property insurers the ability to process large numbers of claims stemming from natural disasters or other catastrophic events in record time. Cognizant Property Insights, which the vendor is debuting at InsureTech Connect 2019 in Las Vegas today, is a software-as-a-service solution that combines satellite and aerial imagery and property data, with machine learning technologies to quickly assess damage caused by hurricanes, tornados, floods, wildfires and other disasters in just four to five days, significantly speeding payment of customer claims.

Rod Harden, Chief Claims Officer, Velocity Risk Underwriters.

Cognizant Property Insights’ application of AI to before-and-after imagery in conjunction with location data provided by partner and global technology company Pitney Bowes ensures rapid, accurate damage assessments and expedited claims payment, while reducing handling expenses per claim to insurers by half compared to traditional processing, according to the vendor’s announcement of the solution’s release. Cognizant reports that insurers in several hurricane prone states, including Texas, Florida, New York, and Massachusetts, have beta tested the solution for the past several months. One such company, Velocity Risk Underwriters, LLC, is using the solution AI capabilities to transform claims processing, according to Cognizant.

“For homeowners who have experienced property damage following a natural disaster, it is especially difficult waiting for insurance claims to be settled given all of the other stress that goes along with such an experience,” comments Rod Harden, Chief Claims Officer, Velocity Risk Underwriters. “After a hurricane, for example, it can take up to 30 days or more just to provide an assessment of property damage, and that’s if the property location is accessible to field adjusters. Cognizant Property Insights automates much of the manual work involved, helping to make adjusters more efficient in their assessments. AI will transform how we do business and serve customers quickly and efficiently.”

Michael Clifton, SVP, Insurance Global Strategy and Venture Leader, Cognizant.

“Property insurance is a data driven business—whether it is helping insurers assess risk or using AI and machine learning to improve service and accuracy,” comments Shannon McWilliams, SVP, Global Software and Data Channels, Pitney Bowes. “Our data sets integrated into Cognizant Property Insights are among the most authoritative in the industry and provide insurers with the confidence to quickly make decisions that help impacted customers get back on their feet.”

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“Leveraging AI when disasters strike can play a significant role in helping insurers with claims intake, self-adjudication and fraud detection,” says Michael Clifton, SVP, Insurance Global Strategy and Venture Leader, Cognizant. “We work with all of the major underwriters and understand the challenges they face as well as the opportunities that digital technologies provide. Cognizant Property Insights is a new tool that protects claims adjusters from dangerous field conditions, offers a highly competitive industry a new way to evolve their processes for better service and enables homeowners and others in impacted communities to get their claims processed faster for quicker recovery.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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