CNO Expands Technology Operations Partnership with Cognizant

Cognizant will implement cloud and digital technologies with aim to enhance customer experience and optimize business processes and operations.

(Image source: CNO Financial Group.) 

CNO Financial Group (Carmel, Ind.), a provider of insurance, financial services and workforce benefits solutions to middle-income America has expanded its technology operations partnership with Cognizant (Teaneck, N.J.). Cognizant reports that it will help further optimize and enhance CNO’s technology-based services and solutions with cloud and digital technologies and artificial intelligence (AI) through this partnership.

Mike Mead, CIO, CNO Financial Group.

Cognizant says it will provide end-to-end technology services using industry-leading delivery frameworks and service offerings. Cognizant will also leverage generative AI (gen AI) technologies designed to deliver improvements and drive efficiencies for CNO’s technology landscape across infrastructure, applications, enterprise software, and engineering.

Cognizant has a history of helping North American life insurers drive change from legacy operating environments and enhance capabilities in digital ecosystems leveraging the latest technologies.

Automation, AI, Tech Transformation and Process Optimization

“At CNO, we’re committed to partnerships that help us enhance our technology experience, improve our service delivery and efficiency, and build integrated capabilities to continuously improve how we support our customers, associates and agents,” comments Mike Mead, CIO, CNO Financial Group. “By continuing to partner with Cognizant, CNO will continue to leverage tools that can further boost productivity and build on our capabilities around automation, artificial intelligence, technology transformation and process optimization.”

Sarat Varanasi, North America Insurance Business Unit Leader, Cognizant.

“We’re thrilled to continue our partnership with CNO on their transformation journey and help the company enhance their customers’ experience,” comments Sarat Varanasi, North America Insurance Business Unit Leader, Cognizant. “We are looking forward to bringing Cognizant’s expertise from across our service portfolio, gen AI investments and ecosystem partnerships to support CNO’s mission and strategic business priorities.

“CNO is a valued client, and we plan to deliver technology services that will help them meet the growing challenges of changing customer expectations and preferences, such as the demand for more personalized, digital, and convenient solutions,” Varanasi adds.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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