Co-operators Migrates Policy Admin and Billing Systems to Guidewire Cloud

A Guidewire customer since 2007, Co-operators announced that its subsidiary Sovereign Insurance is also leveraging Guidewire Cloud for Underwriting and Policy Administration.

(Image source: Co-operators website.)

Co-operators (Guelph, Ontario), a Canadian multi-line insurance and financial services organization, has implemented Guidewire PolicyCenter and Guidewire BillingCenter on Guidewire Cloud to power its policy administration, underwriting and billing functions, simplify its IT operations, adapt to changing market demands, and deliver more value to its distribution channels and policyholders, according to a joint statement.

Lisa Guglietti, EVP and COO, Property and Casualty Manufacturing, Co-operators.

A Guidewire (San Mateo, Calif.) customer since 2007, Co-operators migrated PolicyCenter and BillingCenter to Guidewire Cloud simultaneously for all of its property/casualty lines of business in the provinces where it operates. The company also extended its PolicyCenter instance on Guidewire Cloud to its subsidiary Sovereign Insurance. Co-operators is also currently working towards a migration of its self-managed Guidewire ClaimCenter environment onto Guidewire Cloud. At the conclusion of that project, the companies’ P&C Operations will be a full Guidewire InsuranceSuite customer on Guidewire Cloud.

Harry Pickett, EVP, CIO, Co-operators.

“Guidewire Cloud offers a world of possibilities that we wanted to capitalize on to improve our functionality and efficiencies and support the capacity and capabilities of our workforce,” comments Lisa Guglietti, EVP and COO, Property and Casualty Manufacturing, Co-operators. “Guidewire Cloud innovations provide us with access to technology that will allow us to build better and faster, as well as adapt our systems to the impacts of an ever-changing, agile and modernizing industry.”

Productivity, Efficiencies, and Better User Experiences

Christina Colby, Chief Customer Officer, Guidewire.

Co-operators Executive Vice President and Chief Information Officer Harry Pickett adds, “Our users have provided positive feedback about the new layouts, and they are excited about the availability of the additional Guidewire Cloud possibilities that we are beginning to explore. Opportunities to maximize new features will help meet evolving business needs, as well as improve strategic areas like policy system performance, overall productivity, efficiencies, and better user experiences.”

“Co-operators has been providing financial security for Canadians and their communities for the past 78 years,” comments Christina Colby, Chief Customer Officer, Guidewire. “We congratulate Co-operators on its successful migration to Guidewire Cloud and look forward to working with the company as it progresses along its cloud journey and grows its business.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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