CNA Selects Guidewire Cloud for Commercial and Specialty Lines

The insurer seeks to simplify its IT operations, quickly adapt to changing market demands, and improve agent and customer engagement to continue to growing its business.

(Image credit: Vincent Desjardins/Wikimedia.)

Guidewire (San Mateo, Calif.) announced that CNA (Chicago) has selected Guidewire ClaimCenter and Guidewire PolicyCenter on Guidewire Cloud to power its claims, policy administration, and underwriting businesses; simplify its IT operations; quickly adapt to changing market demands; and improve agent and customer engagement to continue to growing its business.

Jane Possell, EVP, CIO, CNA.

Recently celebrating its 20th anniversary as one of Guidewire’s first customers, CNA originally implemented ClaimCenter and PolicyCenter as self-managed installations and will now migrate the products to Guidewire Cloud for its commercial lines of business, while also extending their use to its lawyers liability and specialty lines of business, a Guidewire statement says.

“Guidewire’s singular focus on the cloud will help streamline CNA’s cloud-first business strategy, working to improve our industry-leading claims, underwriting and customer service operations,” comments Jane Possell, EVP, CIO, CNA.

John Mullen, President and Chief Revenue Officer, Guidewire Software.

“CNA has established itself as one of the preeminent commercial lines insurers,” comments John Mullen, president and chief revenue officer, Guidewire. “We are pleased to continue working alongside CNA in this new chapter. The company’s vision for operational excellence and continuous innovation aligns well to Guidewire’s roadmap. We look forward to our work together in support of CNAs mission—providing insurance solutions that allow its customers to better manage their risks and grow profitably.”

CNA will also use the Guidewire Marketplace and PartnerConnect ecosystem to enhance its workflows as well as SmartCOMM from Smart Communications for customer communications management, the Guidewire statement says. Guidewire is a reseller of Smart Communications, a Guidewire PartnerConnect Solution member.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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