CNA Engages Atos to Manage Transformed Infrastructure

Atos will help accelerate CNA toward a more modern IT architecture anchored in the cloud, less complex and more efficient for employees, insureds, agents and brokers.

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CNA Financial Corporation (Chicago) has engaged Atos, a Paris based IT services company, for a multi-year relationship whereby Atos will manage CNA’s  IT infrastructure, working with the insurer to transform its IT operations through orchestrated cloud migration and the rapid development of new services. The vendor’s customer base includes many of the largest financial services firms among its client base, including six out of the top ten largest global insurers and twelve of the top twenty banks.

J. Merten, EVP, Technology & Operations, CNA.

Atos reports that the two companies have partnered to create a service model whereby Atos assumes ownership and the associated risk of modernizing the legacy environment. Delivered predominantly as-a-service, Atos will focus on what it characterizes as modern, modular and flexible services that improve the operating performance of the infrastructure and enhance the collaborative experience of CNA end users. The model involves the following, as described by the vendor:

  • Migrating legacy applications to an Atos Canopy Orchestrated Hybrid Cloud platform that shifts workloads to the appropriate cloud resources, providing increased security and stability along with immediate cost savings.
  • Moving the legacy mainframe to a consumption-based model utilizing Atos’ unique capabilities and application-by-application path to migrate to CNA’s new platform.
  • Deploying a digital workplace, including device-as-a-service, which manages the life cycle of all corporate devices holistically, and a cloud-first way of working, to support the next generation knowledge worker across all IT support channels they prefer.

“Partnering with a global leader in digital transformation with deep experience in the financial services market will allow CNA to drive continual innovation for our organization for many years to come,” comment J. Merten, EVP, Technology & Operations, CNA. “Atos will help accelerate CNA toward a more modern IT architecture that is anchored in the cloud, less complex and more efficient for employees, insureds, agents and brokers.”

“We listened to the customer and built a game changing partnership and ecosystem model tied to CNA’s business results,” comments Chad Harris, CEO (acting), North America Operations, Atos. “By sharing in the success of the customer and changing to outcome charging models, you create a paradigm shift in how to meet customer needs cost effectively and efficiently, further reinforcing your commitment to the partnership.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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