(Image source: Clyde homepage.)
Clyde, a New York-based product protection platform that lets retailers offer their customers extended warranties, has announced the launch of its administrator and end-to-end claims administration platform, which the vendor says enables instant adjudication and resolutions fully managed by Clyde. Clyde also announced a partnership with device insurer Asurion (Nashville), as an obligor. Asurion will provide Clyde’s retail partners and customers with access to the company’s network of repair servicers across the country. Clyde says that it currently offers its retail partners a seamless, in-platform claims experience combined with the scale, service, and support expertise of Asurion.
“When we started Clyde over two years ago, our mission was to make protection plans accessible for retailers of all sizes by giving merchants the ability to launch top-tier product protection programs with the scale, quality, and pricing reserved for Fortune 10 companies, and to give consumers access to an easy to use, affordable, quality service,” comments Brandon Gell, CEO and co-founder, Clyde.
Clyde reports that to fully realize this mission it is taking ownership of the entire customer journey from contract purchase to claims resolution, and is working with the leading obligors in the product warranty space. Clyde’s says that its team decided to build its administrative capabilities from the ground up, putting the customer experience first.
As an administrator, Clyde says it is “re-imagining” the claims administration process in two ways. First, Clyde offers auto-adjudication, or real-time claims decisions. Second, the company’s auto-resolution capabilities provide multiple ways of claim fulfillment. Clyde supports three claim fulfillment methods: reimbursement (via Venmo, PayPal, or check), promo code payout, or product repair or replacement. Clyde also enables their merchant partners to be the main point of contact for extended warranty claims filing — all within Clyde’s platform.
“Clyde’s administration arm comes on the heels of our new partnership with Asurion. Through this strategic partnership, Clyde will offer our retail partners highly competitive rates and a significantly expanded range of coverage,” adds Gell. “We are excited for how our new claims administration capabilities and Asurion’s wealth of experience in the extended warranty space will help us continue to deliver a truly exceptional experience for retailers and their customers.”