(Clements provides insurance to expatriates, such as these French cyclists in Chile’s Torres del Paine Park in Chile.)
Clements Worldwide, a Washington, D.C.-based provider of personal and high-risk coverages for expatriates and international organizations has launched a policyholder portal built on the ISCS SurePower Innovation (San Jose, Calif.) core insurance suite. The portal is aimed at providing what the carrier regards as much-need self-service capabilities to its personal auto and personal property lines by enabling quoting, applying, paying and full policy fulfillment at the point-of-sale.
The new portal is designed to empower clients by providing the ability to report and track claims, request policy changes, make payments and view policy documents, without agent or company intervention and waiting times, ISCS reports. Clements expects that the self-service functionality delivered via the new portal will decrease demand for customer service resources, improve customer retention due to higher satisfaction levels, increase sales and boost productivity.
(Related: American Integrity Insurance Boosts Customer Experience with ISCS SurePower Innovation)
“Our clients are now able to do complete policy fulfillment online, thereby meeting increased expectations and delivering policy documents at the point-of-sale,” comments Ken Mitchel, IT director, Clements. “This results in happy clients and also increased operational efficiencies, as business that used to be manually processed is done online.”
As a current ISCS customer and SurePower Innovation user, the implementation process took advantage of pre-built integration points and made the experience both rapid and efficient for Clements with no business interruption at all, according to a vendor statement.
“Clements recognized both a need for new functionality and how the capabilities of SurePower Innovation could support this,” comments Andy Scurto, president, ISCS. “What Clements is doing is a prime example of what we envisioned when we built SurePower Innovation as one pre-integrated technology with a modular structure. They are taking advantage of core and more.”