Citizens Property Deploys Guidewire InsuranceSuite as Transformation Platform

The Florida State-run insurer has deployed InsuranceSuite for underwriting, policy administration, billing, and claims management for personal and commercial lines.

(West Indian Manatee, one of Florida’s indigenous marine mammals. Photo credit: Gaylen Rathburn.)  

Citizens Property Insurance (Tallahassee, Fla.), a state-run entity that provides coverage to Florida residents who might not otherwise be able to obtain property insurance, has deployed Guidewire Insurance Suite for underwriting, policy administration, billing, and claims management as part of a transformation initiative.

Citizens’ objectives include modernizing its infrastructure, better managing its business data, and consolidating multiple claims and policy administration systems onto a single platform, according to a Guidewire statement. Citizens has gone live on InsuranceSuite for personal and commercial lines, following an implementation project that involved a total of 70 integration points and was deployed in four phases: claims and policy/billing for Commercial lines, followed by claims and policy/billing for its Personal lines of business.

(Related: Citizens Property Launches Insurance Clearinghouse Powered by BOLT Solutions Platform)

“Guidewire has been the right partner for our business transformation needs,” comments Kelly Booten, chief of Systems & Operations, Citizens Property Insurance. “We fully migrated from our previous commercial systems. It’s been a strong success from an implementation perspective.”

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Among the improvements Citizens has begun to enjoy from the InsuranceSuite deployment are the following, according the vendor:

  • Achieve a lower total cost of ownership across its core systems;
  • Manage its business on a modern technology platform designed for enhanced flexibility and upgradeability;
  • Develop and execute best practices to deliver high levels of service to its customers; and
  • Improve operational efficiency through automation across underwriting, policy administration, billing, and claims management processes.

“Working with Guidewire was the right thing for us to do, giving us a direct link to our technology provider,” says Constance Josef, Enterprise Program Director, Citizens. “This helped us immensely in overcoming technical challenges along the way, and kept us on-time and on-budget over the course of our phased deployments.”


Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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