Church Mutual Insurance Transforms Claims with Guidewire InsurancePlatform Products

The insurer has selected Guidewire ClaimCenter as its new claims management system, as well as DataHub, InfoCenter, Customer Engage Account Management and Producer Engage.

(Image credit: laurentgraphiste.)

Church Mutual Insurance Company (Milwaukee, Wisconsin), an insurer focused on faith-based organizations and other compatible markets has selected Guidewire Software (San Mateo, Calif.) InsurancePlatform products to modernize its infrastructure and improve customer engagement to accelerate growth.

Church Mutual selected Guidewire ClaimCenter as its new claims management system. The company also selected Guidewire DataHub and Guidewire InfoCenter to supplement its enterprise-wide data management and analytics systems. In addition, Church Mutual selected Guidewire CustomerEngage Account Management and Guidewire ProducerEngage to provide a seamless omnichannel digital experience to its policyholders and agents. The company plans to implement the products simultaneously by line of business.

“InsurancePlatform provides the flexibility, security, and technology expertise to enable Church Mutual to continue to provide high levels of service, while also diversifying into other markets,” comments Scott Names, Church Mutual SVP, Shared Services and CIO.

“Guidewire offers a single platform, which will make us more efficient,” says Dale Brom, AVP, Information Technology, Church Mutual. “For example, claim data is used by several of our departments, so having a single modern claim system like ClaimCenter will make our integrations and usage much simpler and more effective from a cost perspective.”

Relevant and Up-to-Date Claims Processes

“We were operating on disjointed claims systems that each had their own different processes, and gathering data and analytics was very cumbersome and time-consuming,” Penny Fons, director, Claims Operations, Church Mutual. “InsurancePlatform is a very progressive and innovative platform that will enable our claims handling process to be relevant and up-to-date in the future. It will help us institute claims management best practices across the company to deliver customer service in a more seamless and consistent manner, while also enhancing our compliance, data-gathering, and analytics capabilities for applications such as catastrophe handling and disability management.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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