Chautauqua Patrons Seeks Richer Web Presence, Service through Stingray System

The Jamestown, N.Y.-based mutual insurer will use Maximum Processing’s Stingray System for policy administration, billing, claims, imaging and reinsurance processing.

(Jamestown Armory, Jamestown, Chautauqua County, N.Y. Photo credit: Pubdog.)

Chautauqua Patrons Insurance Company has selected Maximum Processing’s (Bradenton, Fla.) web-based Stingray System to support a better web presence, improve customer service and drive productivity and efficiency, according to the Jamestown, N.Y.-based company’s EVP and CEO Mark Prechtl. Chautauqua Patrons will use Stingray for policy, billing, claims, imaging and reinsurance processing.

Mark Prechtl, EVP, CEO, Chautauqua Patrons Insurance.

Mark Prechtl, EVP, CEO, Chautauqua Patrons Insurance.

“We expended a great amount of effort to conduct a diligent selection process and The Stingray System proved to have excellent functionality, very knowledgeable staff as well as great references,” Prechtl, comments.  “The Stingray System will allow us to offer a richer environment via the web and improve the service to our customers while improving the productivity and efficiency of our staff.”

Maximum Processing describes the Stingray System as a policy, billing, claims and reinsurance administration system which provides workflow, imaging, many third party interfaces (e.g. Credit Card, General Ledger, Comparative Raters, CLUE, MVR, 4SightBI, bureau stat reporting and others). Stingray comes with consumer and agent portals as well as a full point of sale system, according to the vendor.

“Utilizing interfaces such as IVANS, for downloading to agency systems, e2Value for valuations, and other third party services,” notes Sean Pitcher, president and CEO, Maximum Processing. “They will be able to provide real time purchasing capabilities to their agents and customers while gaining the ability to react to the marketplace quickly.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

Leave a Comment

(required)