Charles Taylor Names Heather Burnham SVP of Marketing and Business Development

Burnham will lead business development and marketing for TPA business, a core pillar of the company’s U.S. growth strategy.

(Image source: Wilton, Conn. homepage.)

Charles Taylor (London/Wilton, Conn.) a provider of claims solutions to the U.S. and global insurance market, announced today that it has appointed Heather H. Burnham as SVP of Marketing and Business Development to further advance the company’s position as a leader in full-service claims solutions, including third-party administration (TPA) and managed care services.

Christopher Schaffer, CEO, Taylor TPA.

In her new role at Charles Taylor, Burnham will lead business development, high-impact marketing programs and brand strategy for the TPA business, whose growth is a core pillar of the company’s continued expansion in the U.S., according to a Charles Taylor statement. Burnham, who brings over two decades of experience to Charles Taylor, will work closely with company leaders to develop and implement comprehensive marketing strategies tailored to drive business priorities, the statement says.

“We are thrilled to welcome Heather to the team as a seasoned marketing leader at a time of rapid growth and opportunity for Charles Taylor,” comments Christopher Schaffer, CEO, Charles Taylor Global TPA. “As we continue to enhance our service offerings and expand our footprint in the U.S., it is critical that the market knows how we can help clients outperform, and Heather’s experience and expertise will help us tell that exciting story.”

Growing TPA Business

Charles Taylor TPA recently acquired Underwriters Safety & Claims (US&C), a TPA and managed care services provider with operations across the U.S. In 2021, the company acquired Aegis, a leading mutual management and TPA for the municipal market.

Heather Burnham, SVP, Marketing and Business Development, Charles Taylor.

“It’s an exciting time to be joining the firm’s growing TPA business as it is increasingly focused on delivering end-to-end solutions to employers,” says Burnham. “Charles Taylor has a history that extends back more than 100 years, but the company also has a vision for the future of claims solutions that will ensure we are an industry leader for decades to come. I’m excited to be a part of the amazing group of professionals who are working to make that vision a reality.”

Burnham has over 25 years of experience in B2B marketing, including her role as VP of Marketing at CorVel Corporation— a national provider of risk management solutions for the workers’ compensation, auto, health and disability management industries—where she helped to build the CorVel brand from a managed care provider to a full-service TPA.

Charles Taylor Strengthens Claims Solutions with Acquisition of Underwriters Safety & Claims

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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