Central Insurance Selects One Inc’s ClaimsPay to Achieve Seamless Two-Way Payments

The Ohio-based carrier has selected the vendor’s outbound payments solution following a successful deployment of One Inc PremiumPay for inbound payments.

(Image source: Central Insurance website.)

Central Insurance (Van Wert, Ohio), property/casualty insurance carrier providing premium coverage for hundreds of thousands of individuals and businesses across the U.S., has selected One Inc (Folsom, Calif.) ClaimsPay to digitize claim payments and synchronize the company’s workflow. Following implementation, Central will deploy One Inc’s full suite of platforms, having onboarded PremiumPay earlier for inbound payments, according to a One Inc statement.

Jessica Pannkuk, Director of Claims Transformation, Central Insurance.

Central Insurance operates regional offices in Boston, Atlanta, and Dallas, with satellite offices in Columbus and Salt Lake City. The has combined assets totaling over $2 billion and vaunts a commitment to service, quality, and providing superior performance, Central’s goal is to create a seamless, real-time inbound and outbound digital payments experience that better serves its customers, the One Inc statement says.

Expanded Partnership

“We are excited to expand our partnership with One Inc as we digitize and streamline our payment workflows within claims,” said Jessica Pannkuk, Director of Claims Transformation, Central Insurance.  “Implementing One Inc’s ClaimsPay platform will improve customers’ claims experience by expanding payment options and expediting payments. This partnership will simultaneously increase efficiency for our claims team, allowing our handlers to spend more time proactively working claim files and communicating with customers. We are proud to be a repeat customer and look forward to becoming a full-suite user.”

“Central Insurance is emblematic of the leading regional carriers that are modernizing in partnership with One Inc,” says Ian Drysdale, CEO at One Inc. “Many insurers view claims as a pain-point to leverage digital infrastructure, and rapidly adapt to the ever-changing needs of customers to stay ahead of their competition in an era of disruption for our industry. We could not be happier that a legacy insurance brand like Central Insurance has selected One Inc for both inbound and outbound payments, and we look forward to continuing to grow with them.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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