Central Insurance Selects One, Inc. Solutions for Payments

The insurer has chosen One, Inc.’s ProcessOne, ContactOne and PortalOne solutions following an evaluation that demonstrated advantages on multiple fronts, including speed to deployment and improved customer service.

(Van Wert County Courthouse, Van Wert, Ohio, home of Central Insurance. Credit: Derek Jensen.)

Central Insurance Company, a Van Wert, Ohio-based personal and commercial property/casualty insurer doing business in 20 states, has licensed the One, Inc. (Folsom, Calif.) platform to enhance its payment channels.

The insurer has chosen One, Inc.’s ProcessOne, ContactOne and PortalOne solutions following an evaluation that demonstrated advantages on multiple fronts, including speed to deployment, increased data security, reduced PCI compliance scope, and improved customer service, according to the vendor.

One, Inc.’s payments software will maintain the standard of 24/7 accessibility to their policy information, as well as enable them to make payments through their channel or device of choice, a One, Inc. statement says. The vendor anticipates that the deployment of its solution will help Central improve internal processes, including daily cash reconciliation, and increase customer satisfaction through the use of both inbound and outbound IVR, which will allow their policyholders the option of self-service or direct contact with a Central team member.

“Central is committed to delivering the highest level of service to our customers, which means adopting technology that enables us to enhance the customer experience,” comments Cindy Hurless, VP of Customer Services, Central Insurance. “One, Inc.’s integrated platform will also allow us to improve data security and streamline the reconciliation process. One, Inc.’s software is built for Insurance and we knew right away it was the right choice for us.”

Christopher W. Ewing, President & CEO, One, Inc.

Christopher W. Ewing, President & CEO, One, Inc.

Positive Business Impact

“We’re excited to welcome Central as a One, Inc. customer,” comments Christopher W. Ewing, President & CEO, One, Inc. “ProcessOne, ContactOne and PortalOne were developed to solve the payment processing challenges that companies have, including improving data security and offering policyholders omnichannel policy and payment accessibility. We are confident that they will see a positive business impact immediately and will continue to see the benefits grow as their business expands.”

Arrowhead Selects One, Inc. Suite for Payment and Reconciliation, Client Contact and Customer Retention

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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