(Image source: Celina Insurance Group.)
Celina Insurance Group (Celina, Ohio) has implemented Majesco’s Utilant Loss Control 360 with Self Survey in 10 months, according to a vendor statement. Majesco (Morristown, N.J.) announced its acquisition of Utilant in June 2021.
Founded in 1914, Celina Insurance Group is made up of several multi-line insurance companies. It provides superior service to its agents and policyholders and offers property and casualty insurance products in Ohio, Indiana, Tennessee, Kentucky, Iowa, and West Virginia. The company’s stated goal is to deliver premier personal, small commercial and farm insurance products that meet and exceed the expectations of insureds.
To support its growth strategy, Celina Insurance Group needed to modernize their loss control operation that used a 20-year-old legacy system, which limited their ability to provide the best risk assessment and loss control reports, according to the Majesco statement. Due to customer growth, the processes associated with collecting and compiling data for a report needed to be automated to increase the number of assessments and reports generated.
“Celina assessed the market for a solution and partner to support its loss control strategy,” comments Larry Conner, Loss Control Manager, Celina Insurance Group. “Majesco’s Utilant Loss Control 360 with Self-Survey will enable us to collect survey data on risks digitally, rather than in person, saving time and resources. Based on the full coverage of lines of business and data points that Majesco’s UtilantLossControl360 supports, our Loss Control group will be able to make smarter and more effective risk management assessments and recommendations to be used by our underwriting team.”
Majesco’s Utilant Loss Control 360 with Self-Survey module is designed to let agents and policyholders perform surveys themselves on qualified risks, allowing data to be gathered on a greater portion of policies or where an in-person visit is not possible. The module’s simplicity allows it to be easily added into the workflow for existing lines of business without the need for costly changes or training, according to the vendor.
“We’re thrilled by the rapid implementation and operational potential it will offer Celina Insurance Group,” comments Pat Davis, SVP & GM, Data & Analytics, Majesco. “Our solutions will provide a new foundation to cost-effectively enhance risk assessments by expanding the loss control surveys to the customers with easy-to-use digital technology. We look forward to building upon our partnership and helping them innovatively navigate this new era of insurance.”