(Image source: Sfara homepage.)
CCC Intelligent Solutions (CCC, Chicago), a SaaS platform powering the property/casualty insurance economy, and Sfara (Hoboken, N.J.), a provider of mobile-based crash detection and safety technologies, have announced that they will work together to accelerate claims management. Insurance customers of the two companies will be able to seamlessly connect Sfara’s mobile crash detection data with CCC’s claims management solutions, improving and speeding claims outcomes.
CCC works with more than 300 U.S. auto insurers, including 18 of the top 20 carriers, powering better claims experiences for millions of drivers annually. Sfara offers automatic, on-scene, first-notice-of-loss (FNOL) solutions, and has pioneered ultra-low speed crash detection for smart phones—a capability that has eluded the industry and in the absence of which makes it impossible for many incidents to be measured and recorded.
“We are excited to work with CCC to help our shared insurance customers maximize the value of collision detection data by expanding its use across the claims process,” comments Erik Goldman, CEO, Sfara. “Sfara’s technology provides near-immediate detection of accidents, including those at ultra-low speeds, while minimizing false positives. Working with CCC will help us seamlessly pass this timely, comprehensive view of an auto accident to the insurance industry at scale, enabling insurers to initiate and inform a number of activities and decisions across the claims process.”
Accelerating and Enhancing Services
CCC will ingest Sfara’s accident intelligence data via its CCC Cloud and derive elements including point of impact, direction of force and other pertinent telematics data that will accelerate and enhance its services, according to a joint statement from the companies. Participating customers can then leverage that data through CCC’s software-driven workflows, powering auto physical damage and casualty claims, and supporting the customer’s ability to estimate damage severity, schedule timely repairs, and beyond, creating more straight-through experiences for drivers and insurers. In addition, accident data could also inform potential likelihood of fraud and crash reconstruction.
“Understanding the facts of an accident immediately following the event can help insurers make more timely decisions that ultimately impact policyholder satisfaction and claims costs,” comments Marc Fredman, chief strategy officer, CCC. “Sfara is a proven provider of collision detection services. We’re excited to welcome them to CCC’s network and we look forward to helping our shared customers seamlessly apply accident intelligence throughout their claims processes, advancing their efforts to achieve straight-through processing.”