CCC Joins Duck Creek Partner Program

The integration offers Duck Creek customers seamless access to CCC’s solutions, driving further automation, insurer efficiency, and seamless claims resolution for policyholders.

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Duck Creek Technologies (Boston), a global provider of SaaS core systems and other technology solutions to the property/casualty insurance industry, has announced that welcomes CCC Intelligent Solutions (CCC, Chicago), a major provider of claims-related solutions, as the newest strategic member in its partner program. Through the integration of CCC with Duck Creek, the latter’s core system users will be able to seamlessly access solutions from CCC’s industry-leading claims management suite, offering joint customers additional automation and new efficiencies in claims resolution for staff and policyholders, according to a Duck Creek statement.

Manju Bansal, VP, Ecosystems and Alliances, CCC.

“Our insurance customers are looking to automation to drive greater efficiency and better experiences for their staff and end consumers,” comments Manju Bansal, VP, Ecosystems and Alliances, CCC. “Working with Duck Creek is a natural extension of our network strategy, which is centered on enabling technology partners to integrate with the CCC platform and offer solutions that add value to our customers’ business. This integration will not only save insurers time accessing the tools they need and use every day, but it will also help drive process improvements across their existing workflows.”

The Duck Creek and CCC integration provides mutual customers with seamless access to their CCC Claim Folders and capabilities that support the early stages of claim resolution, including predictive method of inspection, which helps turn complex vehicle damage data into actionable insights at first notice of loss, the Duck Creek statement says. To support policyholders, insurers can also search for staff, locate and schedule appointments with nearby repair shops, and dispatch appraisal assignments. Insurers can navigate directly into CCC’s platform from Duck Creek Claims through Single Sign-On (SSO) connectivity.

Robert Fletcher, Head, Global Solution Partnerships, Duck Creek.

Important Integration for CCC Customers

“We are delighted to deepen our relationship with CCC,” comments Robert Fletcher, Sr. Partner Manager, Duck Creek Technologies. “This is an important integration for our customers who seek to drive efficiency and automation into everyday processes. We’re excited to offer seamless access to certain CCC solutions and create even more value for our platform.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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