(CCC Booth entrance at CES 2019. Image source: CCC.)
Today at the Consumer Electronics Show (CES) in Las Vegas, CCC Information Services (Chicago), a provider of solutions for the insurance, automotive and collision repair industries, introduced a mobile solution that provides original equipment manufacturers (OEMs) and other connected service providers a way to protect and guide their customers at the time of an accident. The vendor characterizes the solution as offering vehicle owners the world’s first end-to-end connected safety experience. Volvo Car USA (Rockleigh, N.J.) will be the first automaker to use CCC Accident Advisor, which combines emergency services and checklists, guided accident documentation, and digital claims and repair services with the aim of keeping drivers safe, informed, and in control in the minutes following an auto accident.
“Working with CCC to bring Accident Advisor to Volvo owners is another way we can make life less complicated for customers,” comments Scott Doering, VP, Customer Service, Volvo Car USA. “By guiding customers through the post-accident process, we can support them through one of the most emotional events of vehicle ownership, while ensuring cars are repaired to the safety standards that Volvo is known for.”
Connecting with Insurers and Collision Repairers
CCC reports that for telematics-enabled vehicles using the new solution, crash data is transmitted to automakers in real-time. CCC, through its CCC XTM data exchange, will convert that data into actionable insights so automakers can proactively connect with their vehicle owners via their smartphones. CCC asserts that Accident Advisor will allow automakers to guide their customers through the steps following an accident and digitally connect them with participating insurers and collision repairers. Over time, CCC plans to add other ecosystem participants as well as its proprietary injury detection technologies to Accident Advisor, with the aim of further improving the overall post-collision experience for participating drivers.
“CCC is proud to support Volvo Car USA as it looks to incorporate mobile in new ways and with the goal of protecting the well-being of their drivers,” comments Andreas Hecht, GM and SVP, CCC’s OEM Services Group. “From a consumer standpoint, we’re in an era of ‘digital-firsts’ where consumers use their smartphones to direct their experiences. The Accident Advisor technology is a natural extension of our core, which has always been about making it easier for automakers, insurers, collision repairers, and parts dealers to deliver important services when their customers need them most.”
Using artificial intelligence (AI), Accident Advisor will prompt drivers to capture facts and photos of the accident and offer them the option to digitally notify their insurer of the accident, according to CCC’s description of the solution. Drivers will be able to search for collision repair shops and in conjunction with other CCC offerings can in many instances even get text message status updates as their vehicle moves through the repair process. Participating insurers will be able to receive accident documentation from their policyholders with unprecedented immediacy and insight, which can help the insurer improve claim handling time and the policyholder experience.