(Image source: CCC homepage.)
CCC Information Services Inc. (Chicago) has introduced CCC Smart Total Loss solution, which the vendor describes as an AI-powered claims solution that uses and analyzes a single photo to help auto insurers predict a vehicle total loss in seconds, with superior accuracy, and without human intervention.
CCC Smart Total Loss uses deep learning algorithms to help predict the most effective appraisal method for insurers, which CCC asserts will improve triage decisions, which in turn can reduce related expenses and reduce the disruption caused by total loss vehicles at repair shops. CCC reports that it first went into production with machine learning capabilities in 2011 and is now in market trials with carriers testing the first integrated solution that combines digital technology with AI to achieve greater decision-making precision and a streamlined experience to claims processing.
“Claims that require little-to-no human intervention are an ambitious goal and one that needs to be approached intelligently and with the betterment of the industry, its participants, and consumers in mind,” comments Barrett Callaghan, GM and Senior VP, Insurance Services Group, CCC. “The introduction of CCC Smart Total Loss is the first tangible step on a journey toward truly intelligent claims. CCC has processed more than 180 million automotive claims, and our work in AI and deep- and machine-learning has been persistent and ongoing for nearly a decade.”
“Not every claim can be fast-tracked, but through technology expertise, and deep claims insight, we can achieve a greater level of efficiency, quality, and service experience that is demanded in today’s digital and consumer-centric environment,” Callaghan adds.
Integrated with Insurers’ Mobile Experiences
The vendor reports that CCC Smart Total Loss will be available for deployment in standalone mobile apps or integrated into insurers’ mobile experiences. The application works through users uploading a photo—as instructed by their insurer—and having that photo analyzed by CCC’s AI engine. CCC says that Smart Total Loss instantly analyzes damage against like photos, matching in make, model, year, and damage-type, returning a real-time response.
Smart Total Loss fits within the CCC Smart Claims suite. Smart Total Loss is powered by the CCC ONE platform and is designed to be integrated into the workflow of the more than 350 carriers and 24,000 shops that use the platform today, according to the vendor.