CCC Inbound Subrogation Streamlines Claims Resolutions

The solution applies AI and other advanced technology to help carriers assess inbound demands within minutes and efficiently pay what they owe when settling subrogation claims.

(Image source: CCC.)

CCC Intelligent Solutions Inc. (CCC, Chicago), a cloud platform for the P&C insurance industry, has launched CCC Inbound Subrogation, a solution designed to help carriers assess inbound demands in minutes and determine what they owe. CCC Inbound Subrogation uses AI and other advanced technology to streamline the claims review process, improving cycle time and reducing manual intervention, according to CCC statement.

Jeff To, SVP, Subrogation, CCC Intelligent Solutions.

“Reviewing inbound subrogation demand packages, some as long as 200 pages, can be a painstakingly slow and manual process prone to inconsistencies, which can lead to inaccurate payments and unnecessary delays,” comments Jeff To, SVP, Subrogation, CCC Intelligent Solutions. “To address this challenge, CCC designed an inbound subrogation solution that streamlines this process and uses AI to extract data and reduce errors for all parties involved. Leading carriers have run demands through the new solution, including several of the top 10 auto carriers.”

With the introduction of CCC Inbound Subrogation, the company claims an industry first in offering an end-to-end AI-enabled subrogation solution. CCC says it provides carriers with a centralized system that utilizes AI and workflow to manage both inbound and outbound, enhancing operational effectiveness for carriers.

Andrew Schwartz, Senior Analyst, Celent.

The vendor says that CCC Inbound Subrogation automatically evaluates inbound demands against configurable audit rules, and utilizes AI extraction, classification, and identification of data to help carriers make decisions on next steps. Carriers can extract relevant facts from demand packages and assign them to the appropriate staff member as well as automatically assess estimates based on carrier-configured audit rules. CCC Inbound Subrogation also helps identify which demands need further action and which can be settled, flag claims that deviate from carrier guidelines, and document the carrier’s decisions. Another feature being rolled out includes available pre-uploaded state jurisdiction traffic laws, providing adjusters and handlers a further starting point in their assessment.

Significant Challenges

“Inbound subrogation demands pose significant challenges for insurers, often requiring meticulous review and assessment,” comments Andrew Schwartz, senior analyst, Celent. “Technological innovations that use AI like CCC Subrogation are reshaping this landscape, offering insurers the opportunity to expedite processes and improve accuracy, ultimately driving operational efficiency and better customer outcomes.”

Anthony Galianese, Director, Technical Claims & Agency Division, CURE Auto.

CCC Inbound Subrogation is part of CCC Subrogation, a suite of solutions that apply AI and workflow automation to both outbound and inbound subrogation. For outbound subrogation, the solution helps improve outcomes by connecting to insurer claim data, detecting subrogation potential, and streamlining demands, negotiation, and settlement, according to CCC. For inbound subrogation, the solution assesses demands in minutes using advanced technology, the insurer’s own configurable audit rules, and CCC’s parts history.

“Our experience with CCC’s Inbound Subrogation solution has exceeded our expectations,” comments Anthony Galianese, Director of Technical Claims, CURE Auto Insurance. “The integration was seamless, and adjusters quickly adopted the new easy-to-use capabilities. We are seeing increased efficiency and accuracy in handling our claims, enabling us to serve our customers better.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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