CCC Extends Mobile, AI Capabilities for Virtual Vehicle Inspection

The solution is designed to enable auto underwriters to efficiently and affordably complete vehicle inspections virtually by offering policyholders a mobile app to easily capture vehicle photos

(Image source: CCC Information Services.)

CCC Information Services Inc. (CCC, Chicago) has announced the availability of CCC Quick View, a photo-guided vehicle inspection solution. The solution enables auto underwriters to efficiently and affordably complete vehicle inspections virtually by offering policyholders a mobile app to easily capture vehicle photos, according to the vendor.

Once photos are received, CCC reports that it applies AI-enabled photo analytics and Damage Detection Heatmaps, allowing insurers to assess vehicle condition, including the identification of pre-existing damage. Quick View also makes it easy for insurers to assess the presence of custom equipment. Policyholders can capture and share photos at their convenience typically in five minutes, the vendor asserts.

Naved Siddique, VP, Insurance Services Group, CCC.

CCC reports that use of Quick View by a large, national insurer showed marked improvements in cost, speed, and the identification of pre-existing damage. Specifically, Quick View reduced costs by 75 percent over manual inspections, led to 60 percent of inspections being completed in less than 24 hours, and identified pre-existing damage on more than 15 percent of assessed vehicles, CCC says.

“Insurers are looking to balance the need to understand risk with the ability to efficiently and consistently conduct vehicle inspections,” comment Naved Siddique, group VP insurance services group, CCC. “Quick View offers policyholders a guided experience to make photo capture easy, while AI and heatmaps help insurers with their virtual vehicle assessments. Quick View has additional inherent value as vehicle photos can be integrated with CCC’s claims solutions, making them readily available for review by insurers should a physical damage claim arise in the future. We’re excited to apply our mobile, AI, and heatmap capabilities to the inspection process, supporting the broader needs of our insurance customers.”

CCC describes Quick View as letting drivers carry out photo collection digitally at their convenience. The vendor says that insurance carriers can use digital photos to be more productive and effective in determining the condition of a new policyholder’s vehicle. CCC Quick View includes the following capabilities, by the vendor’s description:

Guided Photo Capture: Consumers receive a Quick View invite, prompting and guiding them through photo collection and submission.

Geo-coding: Verifies where photos were taken, helping identify garage location.

Documentation: Photos help reveal pre-existing damage, custom equipment, and other high-risk conditions, such as visual indicators of vehicle use for ride sharing services.

Future Assessment: Digital photos can be integrated with CCC’s claims solutions, making them easily available for comparsion if a physical damage claim is initiated under the applicable policy in the future, allowing carriers to potentially mitigate prior damage claims.

CCC Introduces Connected Safety Experience Platform with Volvo First Customer

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

Leave a Comment

(required)