In many instances, technology’s role in building resilience is growing more ‘human’ in its capabilities, and insurance’s new human factor may enable it to become more resilient.
Blog
Looking Forward to 2023: Top Trends Shaping Insurance
With multiple signals to respond to involving economic, business, environmental and social factors, 2023 will demand insurers to respond by strengthening business fundamentals and foundation, while meeting the challenges of a changing market.
Digital Customer Experience: The Brand Bridge Uniting Culture and Engagement
Create a compelling story with customers by turning your internal operations culture into one that you are proud to show off.
Closing the Claims Talent Gap through Digital Transformation
Advanced technologies, like AI, ML and IoT, can support understaffed insurance companies, helping them compete in today’s market.
4 AI Predictions for the Insurance Industry in 2023
2023 will be the year that AI gains significant momentum in the insurance industry due to maturing technology advancements, the rising popularity, and familiarity of AI, as well as the greater availability of vast amounts of quality data.
Humanize the Policyholder Experience to Battle Inflation and Drive Loyalty
Smart insurers are using technology to build their resilience in the current challenging environment. In doing so, they’re nurturing relationships with customers that can endure beyond the point at which inflation subsides.
4 Ways to Balance Digital Trends with Customer Expectations
Insurers need to place the customer at the heart of everything they do, developing a digital strategy for both front and back-office operations to meet customers where they are.
Top 3 Reasons Apple’s Crash Detection Obviously Wasn’t Intended for Enterprise Programs
Among the requirements for an enterprise program are a relatively ubiquitous technology—smart phones, low service cost and the ability to detect accidents at low speeds with minimal false positives.
Strengthening Your Core to Handle the New Era of Life and Business
With a future that moves forward with blazing speed, many insurers aren’t prepared for the unpredictable, are not attune to new and layered risks, and many are certainly not prepared for the new customer mindset that is evolving.
Product and Channel Synergy: Improving Placement for P&C Products
Product placement is now a matter of channels and predicting when and where customers need a product. It’s all about the ‘The right place, the right time.’