Increases in the complexity of the leave landscape will drive more employers to look to insurance companies and TPAs to manage employee leave administration—creating an opportunity to provide additional value and deepen the relationship.
Digital experiences that will not only be efficient and resilient, but they will pay for themselves through improved customer and agent engagement and far greater profitability due to smarter risk selection and greater portfolio management.
As the industry continues a new digital awakening and adapts to market changes, new customer expectations, and global demands, those insurers willing to adopt a different mindset and leverage the latest technology to accelerate growth will accelerate their growth and position themselves in a new era of market leaders.
Opportunities for alternative growth strategies can be captured from the disruption and change within commercial and specialty insurance. New risks, new markets, new customers, and the demand for new products and services may fill the gaps for those who are prepared.
What is your strategy in response to the digital wildfire changing the terms of insurance customer interaction? What role will you play with your customers? Are you investing in a digital platform that will take you across the entire journey or stop at the first step of portals?
When insurance Leaders realize that they are missing a key component of their strategy, the blank gets filled in quickly.
The burgeoning no code/low code technology space is leading the disruption and shift to the digital era of insurance, but like other buzz words the use of no code/low code platforms has led to confusion.