In this one-hour recorded webcast, industry experts discuss steps toward creating a truly digital enterprise which drives more efficient, reliable processes, a more collaborative work environment, and a powerful customer experience. You will learn: Ways to mobilize data for faster service, improved coverage, and better customer service; Why data normalization must be a part of Read More »

Changing customer expectations, digital transformation, growth needs in the face of resource scarcity, and environmental concerns are impacting every industry, including insurers. These changes accelerate the demand for new customer value and an enhanced customer experience (CX) is key to creating this value. For many insurers, CX transformation is an active investment area and a critical Read More »

While insurers may not doubt the need to innovate, they often remain at a loss as to how to proceed. Exploring emerging technologies and coming up with interesting ideas to digitize the insurance value chain is simply not enough: when it comes to innovation, insurers need to learn to execute. Insurance innovation is no longer Read More »

Access this webcast on-demand to learn more about: ·      Meeting emerging digital customer expectations ·      Generating communications across multiple channels ·      Managing single interactions through diverse channels ·      Using data from multiple systems to create communications ·      Building a strategic view of all customer touch points The pace at which consumer expectations change makes customer satisfaction Read More »

Billing has traditionally been seen as a commodity function in the insurance value chain. That appraisal no longer holds true in the age of digital customer experience. Billing today is one of the most important customer touch points, and as such presents an opportunity for strategic differentiation. Within the as-a-service economy, insurers have the opportunity Read More »

As mobile technology continues to increase in usage and popularity among consumers, insurance executives are prioritizing mobile as an investment area. Many believe that mobile will transform the insurance industry forever, and nowhere more than in the claims function. Location sensitive devices with recording capabilities and cameras are increasingly used to handle many parts of the claims process by agents, claimants, and carriers. Insurers are looking at using mobile to Read More »

Digital interaction is not simply a customer preference but a cultural shift in individual behavior. Today’s “connected” consumer uses digital technology as a mediator of all their activities, including their commercial activities. Getting insurance customers on board and retaining them depends on seamless processes that delight by getting the task done efficiently and completely. It Read More »

“Channel expansion is an important strategic focus, with 64% of insurers investing in this area.” – SMA Research, 2016 Overview Digital Transformation Innovation in Sales Distribution Customer Experience Advances in Technology and Data Rapid changes brought about by digital commerce, social media, and the connected world of the Internet of Things present significant challenges to Read More »

The way customers interact with businesses is changing so quickly that a gap has opened between the experience consumers expect and what many, more traditional, companies can provide. Customer experience can be described as the overall way customers feel as they engage with you company and brand over time. The experience is a result of Read More »

The maturity of modern insurance core systems has begun to provide revolutionary options for insurers in all lines of business across life & annuities and property/casualty. System investment choices are shifting from the tactical advantages of configuration vs hard-coding to the options that provide strategic agility. Carriers must now ask what is the proper mix of on-premise Read More »