Paula Bartgis, CIO, Sun Life US, sees digital as supporting and affirming the human element, even as it introduces the efficiencies of automation.

Susan Roberts, Head of Strategy and Transformation at John Hancock relates that digital transformation is central to the company’s strategy and is understood more as a mindset shift than technology change.

Fred Tavan, SVP and Chief Pricing Officer at Legal & General America, relates how LGA has grown life insurance premium by 70 percent in just a couple of years, going from the number 8 provider of Term Life to number 3 as it seeks to close the life insurance gap.

Hector Martinez, Head of Life Insurance at Equitable, talks about how digital transformation is crucial not only for optimizing the life insurance buying experience, but for innovations in what he calls the ownership experience.

Digital itself is not the answer, but technology can support a more humanized experience, says Ryan Downing, VP, CIO, Enterprise Business Solutions, Principal Financial Group.

Industry veteran Jeff Hughes, Brighthouse’s CTO, talks about turning MetLife’s divested retail business into a technologically transformed L&A company.

Aegon CTO Deb Waters talks about digital transformation at the enterprise level, but also as a matter of ‘building back’ Transamerica’s prominence in the U.S. Market.

Matt Berman, Foresters Financial’s President for the U.S. and Canada, is putting his brand experience and his understanding of modern technology to use in fulfilling Forester’s mission of providing coverage to individuals and families in North America, including the under- and uninsured.

Voya’s initiatives show how digital transformation is a continuum from back office to front, and how building a solid technology foundation speeds the creation of capabilities that give customers more power.