Kelly Coomer, CIO of Sammons Financial Group, shares the company’s focus on agent experience, its policy administration ‘heart transplant,’ and its ongoing cloud adoption.
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How Western & Southern Adapted and Transformed to Meet Customer Expectations
Jim Fitzgerald talks about old and new technology and Western and Southern’s distribution models—both direct-to-consumer and traditional agent-based distribution—and what that means for technology at the company.
Legal & General Reveals U.S. and U.K. Market Differences & Strategy
Morgan Spillane shares L&G’s thoughts as the British market leader prepares to not only enter the U.S. market, but in his own words, to “dominate.”
Leveraging the Abundance of Life Insurance Data
In this conversation, with Celent Principal Analyst Keith Raymond, we dive into some of his findings from his recent reports such as The Data Tsunami, in which he explores the benefits and challenges of data transformation in the life insurance industry:
How John Hancock Incentivizes Customers to Live Longer, Healthier Lives
In this episode, we talk about ‘behavioral insurance’ within a broader discussion about John Hancock’s pioneering work in the movement to make life insurance about not the mortality of the policyholder, but about living a more vibrant and longer life.
The Future of InsurTech: Joel Albarella, New York Life Ventures
Joel Albarella, head of New York Life Ventures stresses that venture investing operates on a longer time scale than the ups and downs of politics and the economy. In Joel’s view the best is yet to come in the InsurTech space.
How Two Life Insurance Giants Will Excel Post-Pandemic
Kim Pfiffner, Chief Information Officer at Principal and Brian Poppe, Chief Data Officer at Mutual of Omaha reveal what made them so successful – from agile methodologies and stronger leadership to InsurTech partnerships.
How National Life Has Grown at a Double-Digit Rate for a Decade: Nimesh Mehta
Nimesh Mehta tells us about how National Life has been growing in double digits for a decade—something that is rare in the life insurance industry.
Building an Adaptable Tech Stack from Scratch
Alyssa Arellano became employee #22 at Equitable’s employee benefits division in 2015. Now the organization is serving over 700,000 customers. Listen in to hear Equitable’s 3 indispensable initiatives to drive innovation across the employee benefits division.
CUNA Mutual TruStage: Innovating through Simplicity
To focus on customer centricity, CUNA Mutual simplifies the process to obtain life insurance and leverages technology to better serve their customers.