Balancing the Human & the Machine to Improve CX with Protective’s COO

Williams notes that there are over 102 million uninsured or underinsured Americans that either don’t realize the need for protection, don’t realize what value of protection they
need, or have misconceptions about the price or process of insurance. “Our aspiration is to be America’s most protective life insurance company.”

Penn Mutual: The Transformation of a 175-Year-Old ‘Data Science Company’

Modernization and innovation of data science is what keeps Penn Mutual’s life insurance sector moving, even after 175 years. Listen in as Greg Driscoll, COO of Penn Mutual, describes the way that cloud technology, new interfaces, and an Accelerated Client Experience are innovating the way they do business. Greg Driscoll shares his team’s top innovation priorities with host Anthony O’Donnell–from uniting disparate data and technology ecosystems to going all-in on AWS and the cloud.

Forrester Analyst on What the Industry Future Holds & How to Prepare

Ellen Carney, Principal Analyst at Forrester, lives in the data. In this episode of Equisoft’s Life Accelerated, she walks through the major risks facing the industry, how to progress and plan for the future, and what to prioritize as the consumer, product and market rapidly changes. Learn what’s next and how to act now.

Northwestern Mutual’s Christian Mitchell: Agile Response to Customer Needs

In the world of finance and insurance, it’s often difficult to earn clients’ trust. In fact, just 52% of people trust financial service providers today. Northwestern Mutual has not only flipped that statistic on its head, but led the market in innovation to meet customers’ modern-day needs. In this episode of Life Accelerated, learn how Chief Customer Officer Christian Mitchell built their latest product to be high-tech yet accessible to both their advisors and customers.

Why Data is the North Star at New York Life

New York Life’s Head of Strategic Capabilities, Alex Cook, discusses how the company has bucked the trend and led the industry in digital transformation, including agile development and artificial intelligence. Cook explains how investing in and partnering with technology startups have helped the insurer meet modern customers’ demands, and how data science has played a pivotal role in helping New York Life customers prosper.

Leveraging Tech and Data to Meet Digital Demands at Mutual of Omaha

Some businesses have struggled through the constant changes of the past two years. Brian Poppe and his team at Mutual of Omaha had the systems in place to thrive. They shifted strategy, adapted with sweeping change, and embraced technology. In this episode, learn how to approach your customers’ digital demands and what to prioritize in a noisy world.

The Big Bets MassMutual Has Made to Disrupt Life Insurance Distribution

A 170-year old life insurance institution operating like a highly innovative startup? That’s exactly how MassMutual is disrupting the distribution game. In this episode of the Life Accelerated Podcast, Sherriff Balogun Jr., Head of Platform Transformation at MassMutual, shares with IIR editor Anthony O’Donnell his three pillars for digital transformation, and how MassMutual created its Read More »

How Customers Fuel Technology Transformation at Ameritas

Ameritas is striving to put the “life” back in life insurance. This week, IIR Editor Anthony O’Donnell speaks with Richard Wiedenbeck, CTTO of Ameritas (Lincoln, Neb.) on how this venerable institution puts innovation–and the customer’s wellbeing–at the forefront. This podcast is created in partnership with Equisoft. Don’t miss an episode! Subscribe today at https://www.equisoft.com/life-accelerated-podcast”

Life Accelerated Podcast Coming Soon

Click here to listen to the trailer for the Life Accelerated podcast, created in partnership with Equisoft. Watch IIR’s home page for the episodes featuring conversations with life insurance executives from companies such as New York Life, MassMutual, Ameritas and Mutual of Omaha.