The Role of Microservices in Digital Insurance Distribution

Digitization of commerce begins with the customer experience, but in an industry with intermediated sales, distribution partners are among an insurer’s most important customers. The sales transaction is not only a natural place to undertake innovation, but insurers can take advantage of consumer and agent appetite for new capabilities to advance their competitive position. Cloud Read More »

West Bend Mutual CIO Murali Natarajan on Moving Core to the Cloud

Following West Bend Mutual’s decision to moved its Duck Creek Policy and Billing applications to Duck Creek’s OnDemand software-as-a-service option, IIR talks with CIO Murali Natarajan about the decision and the insurer’s broader transformation strategy.