A wrong or incomplete self-service automation solution could alienate customers, but the right one can be a win-win for MGAs and their customers.
On-time system modernization brings significant benefits, including enhanced customer experience, optimized processes, and lower costs.
The integration of insurance and wealth management offers clients a comprehensive approach to securing their financial well-being and can provide a stronger foundation for long-term financial success.
Insurance company culture may change, but it is more likely to adopt generative AI by arguing for augmentation of existing capabilities rather than automation of jobs.
When completed, carriers get a 360-degree view of their customers–understanding what their customers want, when they want it, and how they want to access it.
The violently disruptive and confusing shifts we are all experiencing are in large part a result of accelerating convergence of social, mobile, cloud, big data, community and other powerful forces.
Embedding insurance products into an existing purchase experience holds immense potential for transforming the insurance landscape as we know it.
Here are nine steps to take that maximize your chances of success in developing and deploying generative AI applications
The first stop for insurers on the generative AI journey is near the base of the mountain: They can see the activity and storms above, but they haven’t started to climb yet.
Taking the time to do a detailed review of investment opportunities, an analysis of a range of likely outcomes, and a consideration for consequences should be a part of every planning cycle.