All consumers, be they private individuals or companies and their employees, relate to the insurance industry in similar fashion, have similar problems, similar needs and the same key factors to satisfy those needs apply to all of them.
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Biggest Insurance Disruptor: Lemonade or Tesla?
Elon Musk recently appealed to ‘revolutionary actuaries’ to join him. If Tesla does go full bore into the insurance industry Tesla, would you bet against him?
Working-from-Home: Infecting People and Organizations in Insurance
The new normal of remote work is harming morale and impeding creativity both internally and with innovation partners; the insurance industry needs creative new approaches to reignite corporate development, innovation and transformation.
Rethinking Insurance from the Consumer’s Perspective, Part 2: Business Customers
Just as with individual consumers, technology has a major role to play because companies of all sizes and their employees need to have the autonomy to be able to digitally consult information and perform transactions without depending on third parties.
Telehealth, Smart Homes and Wearables Help Insurers and Customers Thrive
Tech advances coupled with AI can help insurers manage risk, improve underwriting and boost customer experience.
Have We Reached the Tipping Point for Claims Automation?
Insurers have seen virtual estimating used successfully for both low- and high-severity claims, making them more willing to begin automating the complex, labor-intensive claims process. The question is, where do they start?
Rethinking Insurance from the Consumer’s Perspective, Part 1: The Private Consumer
Reorienting insurance to the consumer’s perspective requires rethinking processes in light of their needs.
Innovating on Core Insurance Platforms in the Midst of a Pandemic
With a modern core platform, insurers can distribute current lines of business online and create new digital-first products that allow their customers to self-serve through a mobile device.
6 Imperatives for Successful Digital Insurance Initiatives
The coronavirus has catapulted insurance companies to new digital heights, and with a well-reasoned digital strategy, they can provide their customers and agents alike with a seamless, efficient, and effective digital journey.
Digital Claims Automation for Customer Satisfaction, Increased Efficiency, and Fraud Prevention
By transforming and accelerating the claims process, not only can insurers delight customers, they also gain efficiency, reduce costs and address other challenges such as claims fraud.