Amid a colossal digital transformation, this is usually the last thing companies think about—it should be the first.

When claims adjusters harness the power of artificial intelligence and combine it with their claims expertise, they’re using augmented intelligence to deliver optimal claims outcomes. 

Some InsurTechs will struggle, and there will even be some fatalities, but the majority of InsurTechs are making the necessary adjustments and operating successfully.

The possibilities for a step change in performance exist across the value chain, from automating customer service, assisting underwriting, detecting fraud, generating policies, and streamlining the claims process.

Having the discipline to dig deeper than just the headlines on an issue will be critically important to making the right decisions, at the right time, to be able to nimbly move into the future.

Look for high premiums to move the UBI adoption needle but with cautious optimism in the short run and more emphasis on choice in the longer term.

Poised to become the largest consumer demographic in history, insurers need to take note of the unique characteristics and behaviors of Gen Z to tap into its zeitgeist and remain relevant.

AI doesn’t have to mean artificial; when used in conjunction with human expertise, AI becomes augmented intelligence—helping people accomplish tasks they were already doing much faster and more thoroughly than they could have done without it.

Onboarding can bring many challenges, but thanks to intelligent automation, there are ways to overcome them while ensuring insurers and users are protected from fraud.

With the rapid growth of devices in the home—smart phones, tablets, laptops and more—insurance companies can benefit by offering a total home digital protection package that protects consumer devices in addition to the content stored on the device.