Giving customer-facing employees the support, flexibility, and tools that they need to do their jobs well is the most important step insurers can take to reduce burnout.
Innovation brought on by InsurTechs makes the insurance process stress-free and completely online, and it gives consumers more flexibility than ever before to see if they should be changing their policies.
While most insurers are pursuing a combination of strategies to meet demand for a more seamless user experience, some are putting a particular emphasis on improving data utilization, particularly in the context of external data.
Millennials will constitute a significant chunk of the insurance market for the next few decades, and how they engage and make decisions differs from previous generations.
Under Musk, Twitter’s discourse becomes more of a free-for-all and not free speech. That makes inclusion of it as part of a serious, mature business plan not just a risky bet, but an irresponsible one.
Harsh market conditions, innovative entrants, and demanding clients are a few forces driving transformation in the insurance industry, but every challenge presents an opportunity.
For any life insurer, future success means resonating with demographically diverse generations of new consumers where they live—and that’s increasingly in a digital world.
With potentially reduced demand for insurance services, and more regulations, insurance brokers need to run a crisis-proof—or at least crisis-resistant—operation.
With insurance carriers in the post-pandemic era showing an inclination to replace legacy billing systems/manual billing processes with modern billing platforms, here are 10 key features to consider, along with five success factors.
Insurers are re-shaping their roles and value propositions with customers in mind, transforming into data driven, value-based entities.