Capital Insurance Group Migrates Guidewire InsuranceSuite onto Guidewire Cloud

The insurer seeks to modernize operations, increase agility, reduce cost and stay current on Guidewire’s latest offerings.

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Capital Insurance Group (CIG; Monterey, Calif.), a regional property/casualty insurer in the western U.S., and Guidewire (San Mateo, Calif.) have announced that CIG successfully migrated Guidewire InsuranceSuite onto Guidewire Cloud to power core operations, simplify IT operations, and quickly adapt to changing market demands. CIG is a member of Auto-Owners Insurance Group (Lansing, Mich.) and migrated InsuranceSuite for its commercial lines of business. CIG is currently migrating InsuranceSuite for its personal lines of business according to the joint announcement. Guidewire PartnerConnect Consulting Global Premier member PwC (London) led the implementation project. CIG has been a Guidewire customer since 2015.

Michael Ackerman, CIO, CIG.

CIG offers Agriculture, Commercial, and Personal coverage across Arizona, California, Nevada, Oregon, and Washington. CIG has a reputation for superior customer service and customizable coverage, delivering insurance solutions tailored to meet the needs of policyholders, sold exclusively through independent agents. CIG’s suite of insurance offerings include coverage for Homeowners, Renters, Personal Auto, Dwelling Fire, Businessowners, Commercial Auto, Farm Owners, Commercial Agriculture, Farm Auto, Commercial Real Estate, and more.

“Thanks to the fantastic partnership between the CIG, Guidewire, and PwC teams, the migration project was completed on time and on budget, and we’ve received positive feedback from our users,” comments Michael Ackerman, VP, CIO, CIG. “Migrating to Guidewire Cloud will set us up nicely for the future by helping us reduce cost and stay current on Guidewire’s latest innovations. We’re looking forward to leveraging products such as Guidewire Advanced Product Designer and Guidewire Predict to respond to market changes much faster in the future, as well as the Guidewire Digital products.”

Imran Ilyas, Global Guidewire Practice Lead, PwC.

Ability to Swiftly Adopt Innovative Solutions

“We are delighted to have partnered with CIG to complete their InsuranceSuite transition to the cloud,” comments Imran Ilyas, Global Guidewire Practice Lead, PwC. “By harnessing the power of Guidewire Cloud, CIG now has enhanced flexibility and the ability to swiftly adopt innovative solutions, empowering their agents with real-time connectivity and enabling rapid deployment of new tools and upgrades.”

Michael Mahoney, Head of Services, Guidewire.

“We congratulate CIG on achieving this significant milestone in its cloud journey,” comments Michael Mahoney, SVP, Head of Professional Services , Guidewire. “We are honored that InsuranceSuite and Guidewire Cloud are serving as the technological cornerstone for CIG to continue its mission for the past 125 years in protecting and restoring communities and building strong relationships with the policyholders they serve by providing reliable insurance protection, professional advice, and caring, responsive service.”

The companies report that CIG will also be implementing SmartCOMM from Smart Communications (London) for customer communications management. Guidewire is a reseller of Smart Communications, a Guidewire PartnerConnect Solution member.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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